Problem Support Manager - Ashburn, VA bei Akima
Akima · Ashburn, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Ashburn
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems.
Responsibilities
Manages the hardware and software inventory and procurement.
Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
Comprehensive knowledge of the field's concepts and principles.
Leads and directs the work of other employees and has full authority for personnel decisions.
Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
Responsible for managing the lifecycle of all network infrastructure problems.
Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
Responsible for performing trend analysis of incidents to prevent future incidents from happening.
Responsible for problem identification, recording, investigation and diagnosis.
Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
Responsible for ensuring that all problems are properly resolved and closed.
Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.
Job Description
Manages the design, implementation of information technology infrastructure, including computer application systems, computer and communication systems, network and related systems.
Responsibilities
Manages the hardware and software inventory and procurement.
Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
Comprehensive knowledge of the field's concepts and principles.
Leads and directs the work of other employees and has full authority for personnel decisions.
Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
Responsible for managing the lifecycle of all network infrastructure problems.
Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
Responsible for performing trend analysis of incidents to prevent future incidents from happening.
Responsible for problem identification, recording, investigation and diagnosis.
Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
Responsible for ensuring that all problems are properly resolved and closed.
Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.
Job Category
Management
Minimum Education Required
Bachelors
City*
Ashburn
Additional Qualifications/Responsibilities
Qualifications
The Problem Support Manager highly desired qualifications are:
An active DoD Secret Clearance is required for consideration.
Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
Showcase leadership abilities by managing projects and teams.
Be proficient in project management and have knowledge of security and compliance issues.
The Problem Support Manager highly desired qualifications are:
An active DoD Secret Clearance is required for consideration.
Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
Showcase leadership abilities by managing projects and teams.
Be proficient in project management and have knowledge of security and compliance issues.
State*
Virginia
