Retail Support Representative (4030) bei SRAM, LLC
SRAM, LLC · Indianapolis, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Indianapolis
Career Opportunities: Retail Support Representative (4030)Requisition ID 4030 - Posted - State/Province (3) - Location for Job Posting (1) - City (3)
⚙️ Job Title: Retail Support Representative
📍 Location: Indianapolis, Indiana, Colorado Springs, CO, or Chicago, IL
🏢 Company: SRAM, LLC
Overview
Provide world class technical, warranty, and sales support to our customers, retailers, distributors, and OEs on all SRAM product lines.
Key Responsibilities
- Contribute to an effective USA Sales & Service strategy by implementing streamlined cross-functional business practices
- Provide professional technical and warranty support to all inquiries via phone or email for the SRAM family of product lines
- Assist aftermarket sales team and support selling effort with technical and logistical support, including managing sales orders, pricing, and demonstrating high level of customer service for the US dealer base
- Regularly communicate trends to the Quality department for continuous improvement
- Initiate and complete repair processes on SRAM products according to factory specifications
- Effectively liaise with and maintain strong functional relationships with Sales, Operations, Quality, Finance, regarding customer and business topics
- Support regional teams with order entry, more complex back-office queries, and primary systems: SAP, EWM & B2B Portal
- May perform other duties as assigned
Qualifications
- 1+ years of bicycle industry experience required
- 1+ years of customer service experience required
- Bachelor’s degree preferred
- Strong problem-solving, time management, and leadership skills with ability to maintain professionalism & customer-centric approach
- Adaptability to navigate dynamic customer interactions and variable circumstances
- Self-motivated, flexible, hands-on, and proactive with strong work ethic and persistence to follow-through
- Proficiency with Microsoft suite (Excel), SAP & EWM
- Effective communication and interpersonal skills
Compensation & Benefits
- Competitive salary starting at $22.00 per hour.
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Life and disability insurance
- Paid time off
About SRAM
Founded in 1987 and headquartered in Chicago, SRAM, LLC is one of the world’s largest suppliers of bicycle components. With over 3,000 employees across 20+ locations in 9+ countries, we are committed to improving the cycling experience through innovation, advocacy, and a passion for the ride.
SRAM is proud to be an equal opportunity employer.
⚙️ Job Title: Retail Support Representative
📍 Location: Indianapolis, Indiana, Colorado Springs, CO, or Chicago, IL
🏢 Company: SRAM, LLC
Overview
Provide world class technical, warranty, and sales support to our customers, retailers, distributors, and OEs on all SRAM product lines.
Key Responsibilities
- Contribute to an effective USA Sales & Service strategy by implementing streamlined cross-functional business practices
- Provide professional technical and warranty support to all inquiries via phone or email for the SRAM family of product lines
- Assist aftermarket sales team and support selling effort with technical and logistical support, including managing sales orders, pricing, and demonstrating high level of customer service for the US dealer base
- Regularly communicate trends to the Quality department for continuous improvement
- Initiate and complete repair processes on SRAM products according to factory specifications
- Effectively liaise with and maintain strong functional relationships with Sales, Operations, Quality, Finance, regarding customer and business topics
- Support regional teams with order entry, more complex back-office queries, and primary systems: SAP, EWM & B2B Portal
- May perform other duties as assigned
Qualifications
- 1+ years of bicycle industry experience required
- 1+ years of customer service experience required
- Bachelor’s degree preferred
- Strong problem-solving, time management, and leadership skills with ability to maintain professionalism & customer-centric approach
- Adaptability to navigate dynamic customer interactions and variable circumstances
- Self-motivated, flexible, hands-on, and proactive with strong work ethic and persistence to follow-through
- Proficiency with Microsoft suite (Excel), SAP & EWM
- Effective communication and interpersonal skills
Compensation & Benefits
- Competitive salary starting at $22.00 per hour.
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Life and disability insurance
- Paid time off
About SRAM
Founded in 1987 and headquartered in Chicago, SRAM, LLC is one of the world’s largest suppliers of bicycle components. With over 3,000 employees across 20+ locations in 9+ countries, we are committed to improving the cycling experience through innovation, advocacy, and a passion for the ride.
SRAM is proud to be an equal opportunity employer.
⚙️ Job Title: Retail Support Representative
📍 Location: Indianapolis, Indiana, Colorado Springs, CO, or Chicago, IL
🏢 Company: SRAM, LLC
Overview
Provide world class technical, warranty, and sales support to our customers, retailers, distributors, and OEs on all SRAM product lines.
Key Responsibilities
- Contribute to an effective USA Sales & Service strategy by implementing streamlined cross-functional business practices
- Provide professional technical and warranty support to all inquiries via phone or email for the SRAM family of product lines
- Assist aftermarket sales team and support selling effort with technical and logistical support, including managing sales orders, pricing, and demonstrating high level of customer service for the US dealer base
- Regularly communicate trends to the Quality department for continuous improvement
- Initiate and complete repair processes on SRAM products according to factory specifications
- Effectively liaise with and maintain strong functional relationships with Sales, Operations, Quality, Finance, regarding customer and business topics
- Support regional teams with order entry, more complex back-office queries, and primary systems: SAP, EWM & B2B Portal
- May perform other duties as assigned
Qualifications
- 1+ years of bicycle industry experience required
- 1+ years of customer service experience required
- Bachelor’s degree preferred
- Strong problem-solving, time management, and leadership skills with ability to maintain professionalism & customer-centric approach
- Adaptability to navigate dynamic customer interactions and variable circumstances
- Self-motivated, flexible, hands-on, and proactive with strong work ethic and persistence to follow-through
- Proficiency with Microsoft suite (Excel), SAP & EWM
- Effective communication and interpersonal skills
Compensation & Benefits
- Competitive salary starting at $22.00 per hour.
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Life and disability insurance
- Paid time off
About SRAM
Founded in 1987 and headquartered in Chicago, SRAM, LLC is one of the world’s largest suppliers of bicycle components. With over 3,000 employees across 20+ locations in 9+ countries, we are committed to improving the cycling experience through innovation, advocacy, and a passion for the ride.
SRAM is proud to be an equal opportunity employer.
⚙️ Job Title: Retail Support Representative
📍 Location: Indianapolis, Indiana, Colorado Springs, CO, or Chicago, IL
🏢 Company: SRAM, LLC
Overview
Provide world class technical, warranty, and sales support to our customers, retailers, distributors, and OEs on all SRAM product lines.
Key Responsibilities
- Contribute to an effective USA Sales & Service strategy by implementing streamlined cross-functional business practices
- Provide professional technical and warranty support to all inquiries via phone or email for the SRAM family of product lines
- Assist aftermarket sales team and support selling effort with technical and logistical support, including managing sales orders, pricing, and demonstrating high level of customer service for the US dealer base
- Regularly communicate trends to the Quality department for continuous improvement
- Initiate and complete repair processes on SRAM products according to factory specifications
- Effectively liaise with and maintain strong functional relationships with Sales, Operations, Quality, Finance, regarding customer and business topics
- Support regional teams with order entry, more complex back-office queries, and primary systems: SAP, EWM & B2B Portal
- May perform other duties as assigned
Qualifications
- 1+ years of bicycle industry experience required
- 1+ years of customer service experience required
- Bachelor’s degree preferred
- Strong problem-solving, time management, and leadership skills with ability to maintain professionalism & customer-centric approach
- Adaptability to navigate dynamic customer interactions and variable circumstances
- Self-motivated, flexible, hands-on, and proactive with strong work ethic and persistence to follow-through
- Proficiency with Microsoft suite (Excel), SAP & EWM
- Effective communication and interpersonal skills
Compensation & Benefits
- Competitive salary starting at $22.00 per hour.
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- 401(k) with company match
- Life and disability insurance
- Paid time off
About SRAM
Founded in 1987 and headquartered in Chicago, SRAM, LLC is one of the world’s largest suppliers of bicycle components. With over 3,000 employees across 20+ locations in 9+ countries, we are committed to improving the cycling experience through innovation, advocacy, and a passion for the ride.
SRAM is proud to be an equal opportunity employer.
