Technical Claims Handler (Non Fault) bei Marshmallow

About Marshmallow

We exist to make migration easy.

A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.

A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.

If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

Move our mission, and your career, forward.

The Claims Team

Most claims teams move slowly. Processes, sign-offs, and outdated systems get in the way of good decisions. At Marshmallow, we move faster. We’re commercially strong, tech-powered, and built to give claims experts the tools, insight, and freedom to make sharper calls for customers.

We look for people with deep expertise who are restless for a better way of working. If you’ve ever felt held back by bureaucracy, you’ll find the autonomy, pace, and stretch at Marshmallow that let you do your best work — and keep learning as you go.

About the Role

At Marshmallow, we’re on a mission to make insurance more accessible, fair, and stress-free. As a Technical Claims Handler, you’ll be part of a supportive, ambitious team that helps customers through one of the most important parts of their journey — their claim.

You’ll take ownership of your own portfolio, guiding customers with empathy and clarity while ensuring claims are handled quickly and accurately. You’ll also play a key role in managing recoveries on non-fault claims before litigation, and you’ll bring a strong understanding of AD (Accidental Damage) processes to help achieve the best outcomes for our customers and for Marshmallow.

What You’ll Be Doing

• Managing your own portfolio of motor claims from start to finish, ensuring each one progresses smoothly and efficiently;

• Handling recoveries on non-fault claims pre-litigation, including negotiating with third parties and insurers to recover costs effectively;

• Applying good knowledge of AD processes to assess claims, instruct services, and make fair decisions;

• Keeping accurate and detailed records throughout each stage of the claim;

• Collaborating with internal teams to keep everyone informed and aligned;

• Raising and processing payments accurately, ensuring all financial details are correct;

• Providing clear, proactive, and empathetic communication to customers throughout their journey.

Who You Are

• You’ve got an eye for detail and take pride in getting things right;

• You’re curious and eager to learn, thriving in a fast-moving environment;

• You’re a natural problem solver who stays calm under pressure and takes initiative;

• You work well with others and enjoy being part of a collaborative, supportive team;

• You care about improving how things are done and love finding better ways to do them

What We’re Looking For

• Good knowledge of AD (Accidental Damage) and Recovery processes, including handling recoveries on non-fault claims pre-litigation;

• Excellent attention to detail and time-management skills;

• Strong communication skills with the ability to build rapport and manage relationships effectively;

• A proactive, solutions-focused mindset;

• A genuine desire to grow, develop, and make an impact within a forward-thinking company

Perks of the job

• Flexible working - Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours. The rest is up to you 🏠 *If this arrangement doesn’t work, don’t let it hold you back. We’re always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we’ll talk about our options.

• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that’s subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes 💰

• Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓

• Competitive bonus scheme - designed to reward and recognise high performance 🌟

• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥

• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)

• Tech scheme - Get the latest tech for less 🖥

Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our process

• We break it up into 3 stages:

  • A video interview with someone from our Talent Acquisition Team (30 mins)

  • A skill-based Case Study interview where you will also discuss your previous experience with two members of our Claims team (1 hour)

  • A culture interview to check that your work style fits our processes and values (1 hour)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application

Background checks

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.