Dispatcher II Paratransit bei City of Detroit, MI

About the Department

The City of Detroit's Department of Transportation, DDOT Vehicle Operation Division, is currently accepting applications for a Dispatcher II Paratransit. 

Under general supervision, the Dispatcher II Paratransit serves as the lead dispatcher and is responsible for performing paratransit duties such as scheduling, routing, and dispatching of vehicles. Respond to inquiries and situations that that have been escalated by the Dispatcher I.

Position Duties

• Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles. 
• Adjust, review, revise, and produce schedules using scheduling software. 
• Refine trips assignments to increase productivity, improve ride quality, and adjust individual route schedules both in advance and/or on the day of service as needed to provide resources that match demand.
• Ensure that the appropriate parties are notified in the event of accidents or incidents.
• Maintain an up-to-date daily run itinerary of routes and assigned drivers. 
• Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations. 
• Schedule driver and vehicle assignments. 
• Produce daily and monthly reports, logs, and records, and assist with entry of trip data as required. 
• Serve as the primary point of contact in working with supervisory staff and customers resolving customer issues and transit concerns related to dispatch services.
• Review dispatcher I reports and radio log to ensure that operations have been conducted according to regulations. 
• Monitor services for proper and timely operation and make recommendations for appropriate changes in service levels. 
• Collaborate with the Customer Service Representative II on paratransit scheduling. 
• Train new employees on proper dispatch techniques.
• Process and file schedules, reports, and related documents. 
• May assume the role as the Manager I in lieu of their absence. 
• May perform additional duties as assigned.

Minimum Qualifications

Qualifications (required):

• High School Diploma or G. E. D. (General Educational Development) equivalent. 
• Minimum of three (3) years of experience in dispatch or a related field.  

Qualifications (preferred):

• Experience working as a Dispatcher I.
• Associates Degree preferred.
• Experience dispatching in a transit environment such as taxi, vans, tow trucks, or similar. 

Other Qualifications

Evaluation Plan

• Computer Based Test: 30%
• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: P/F
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 – 15 points
• Detroit Residency Credit:   15 points