Guest Service Night Auditor - Dillard House, a Farm Resort bei Legacy Ventures
Legacy Ventures · Dillard, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Dillard
Job Details
Night Auditor
Company Overview: The Dillard House, a Farm Resort is a new addition to the Legacy Ventures portfolio and will be an exciting adventure as we build on what the Dillard family has developed since 1917. This one-of-a-kind property is nestled in the picturesque Tennessee River Valley within a two-hour drive north of Atlanta in Rabun County. It will represent tradition with authentically sourced cuisine, numerous outdoor activities and outstanding southern charm and hospitality.
Summary: Processing of night audit reporting and oversight of 3rd shift resort operations. Responds to and services the guests’ needs. Responsible for balancing the daily operations of the resort. Performs a variety of clerical duties including basic computer work and simple accounting tasks.
Qualifications
Key Responsibilities:
- Process night audit reports and balance daily hotel operations in a timely and accurate manner.
- Deliver prompt, courteous service to guests.
- Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols.
- Monitor guest accounts, review credit activity, and take necessary action.
- Adhere to cash handling policies and procedures
- Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling.
- Complete all tasks outlined in the night shift checklist.
- Maintain a clean, professional appearance and organized work area.
- Stay informed about the hotel’s surrounding area to assist guests.
- Ensure guest confidentiality and handle sensitive information discreetly.
- Foster a positive and professional environment with guests and team members.
