Lead Professional Relations Representative - DPH Surgery Physician Practice bei Orlando Health

Department: Orlando Health Medical Group - DPH Surgery Physician Practice 

Status: Full-Time | 40 hours per week

Shift: Monday - Friday, 8am - 4:30pm

Title: PROFESSIONAL RELATIONS REPRESENTATIVE, LEAD

*Address of Practice: 9400 TURKEY LAKE RD ORLANDO FL 32819*

Position Summary

Assists department manager in planning and organizing department activities.

All Inclusive Benefits (start day one)

Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

About OHMG

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Essential Functions
• Trains new employees.
• Accountable for assuring all work queues and missing charges are cleared in the practice.
• Monitors wait times in the practice and assures patients are seen timely.
• Assures front office team coverage for the practice.
• Creates and maintains daily/monthly work schedules.
• Functions as a resource liaison with all department team members and other ancillary departments.
• Ensures continuity of daily workflow.
• Monitors team member performance/documentation for quality assurance purposes.
• Assists team members with resolving customer concerns while working to increase overall customer satisfaction.
• Maintains records, reports, and appropriate statistical information.
• Implements new Process Improvement procedures.
• Reconciles daily schedule to ensure all patients are either checked in and/or no showed, along with televoxl report reconciliation.
• Verifies the no show list is worked daily and appropriate letters are sent to patients.
• Manages physician templates and slots to ensure effective scheduling and utilization.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state,
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Participates in departmental staff meetings and attends other meetings as assigned.
• Assists with timekeeping as needed.
• Completes all Orlando Health mandatory education.
• Assumes the responsibility for professional development and continuing education.
• Other duties as assigned.

Education/Training
High school graduate or equivalent. Computer skills required.

Licensure/Certification
None.

Experience
Two (2) years of patient financial services, patient scheduling or closely related experience. Associate degree in business or
related health care field may offset two (2)years of experience.