Housing Navigator bei St. John’s Community Health

Benefits:

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• SEIU Union 
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience                                   

• Bachelor’s degree preferred.
• Familiarity with current housing market information, housing trends and available resources.
• Knowledge of effective business/professional contact techniques
• Two years’ related experience within human services and/or public health.
• Experience working with individuals exiting incarceration.
• Experience working in underserved communities such as undocumented individuals, unaccompanied minors, LGBT populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness; and
• Bilingual English/Spanish strongly preferred (read, write, speak)

Responsibilities

• Manage housing navigation services across multiple grants, ensuring timely delivery aligned with each program’s goals, timelines, and compliance requirements.
• Develop individualized Housing Plans tailored to clients’ needs and grant eligibility, promoting long-term housing stability.
• Serve as primary liaison between clients, Case Managers, landlords, and partners, coordinating across diverse housing programs simultaneously.
• Track and manage complex deliverables, including enrollment, housing placement, retention, and case documentation, to meet performance benchmarks with accuracy and efficiency 
• Conduct targeted outreach to expand and diversify housing options with landlords, developers, and real estate professionals, increasing housing placement opportunities.
• Oversee all rental assistance documentation and payment requisitions in collaboration with the Finance Department, ensuring fiscal compliance and audit readiness.
• Support clients in overcoming housing barriers by assisting with IDs, benefits access, income verification, and other documentation required by funders.
• Participate in housing interviews, lease signings, and unit inspections, ensuring client understanding and documentation accuracy, strengthening client-landlord relationships.

• Provide ongoing housing stabilization support through home visits, wellness checks, and client-centered coaching, significantly reducing risk of eviction and homelessness recidivism.
• Maintain meticulous documentation across multiple systems and funding sources, generating detailed, accurate reports for funders and leadership to demonstrate program impact and compliance.
• Collaborate cross-functionally with internal teams including Case Managers, CHWs, Finance, and Compliance to streamline workflows and ensure consistent grant compliance amid evolving program demands.
• Collaborate with financial literacy facilitators and workforce partners to support client-centered workshops on independent living, employment readiness, and tenancy education, helping clients build self-sufficiency and long-term stability. 
• Engage proactively in multidisciplinary team meetings, community coalitions, and stakeholder forums, elevating program visibility and fostering strategic partnerships.
• Analyze service delivery data and trends to identify system gaps, inform decision-making, and support continuous quality improvement efforts.
• Demonstrate strong problem-solving skills and leadership in managing increased caseload complexity, onboarding new grants, and adapting to emerging client needs.
• Initiate and implement innovative strategies to overcome systemic barriers, improving client outcomes and expanding program reach.
• Serve as a mentor and resource to new staff and peers, modeling best practices in housing navigation, trauma-informed care, and grant compliance.
• Uphold strict standards of confidentiality, professionalism, and cultural humility, applying trauma-informed and client-centered approaches in all service interactions.
• In addition to direct client responsibilities, the Housing Navigator also provides leadership by overseeing, training, and supporting a Housing Assistant. The HN is further responsible for training and mentoring other staff members to strengthen organizational knowledge of housing programs and ensure alignment.
• Strong collaboration with landlords, property managers, case managers, and internal departments—such as Finance, Compliance, and Outreach—is essential to breaking down barriers and ensuring timely housing placements. The ability to coordinate across teams and respond to evolving client needs is central to the role’s success.
• Using evidence-based practices such as Trauma-Informed Care, Motivational Interviewing, and Housing First principles, the Housing Navigator helps expand housing access, reduce recidivism, and support long-term reentry success. This role is essential to St. John’s Community Health’s mission to deliver equitable, client-focused, and culturally responsive housing solutions to underserved communities.

St. John’s Community Health is an Equal Employment Opportunity Employer