System Navigator II bei Pacific Clinics

Program Description:
Enhanced Care Management (ECM) is a program within a far-reaching, multiyear plan to transform California's Medi-Cal system, known as California Advancing and Innovating Medi-Cal (CalAIM). Led by California's Department of Health Care Services, the goal of CalAIM is to help integrate Medi-Cal more seamlessly with other social services and help improve outcomes for the millions of Californians covered by Medi-Cal, especially those with the most complex needs. Customers enrolled in the ECM program receive comprehensive care management from a single System Navigator who coordinates all their health and health-related care, including physical, mental, and dental care, and social services. ECM makes it easier for customers to get the right care at the right time in the right setting and receive comprehensive care that goes beyond the doctor’s office or hospital. Come join our team, partnering with managed care health plans, and change the landscape of Behavioral Health and integrated care in our state!

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages. They are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.   

Compensation We Offer

•  The initial compensation for this position ranges from $31.40-$38.61 per hour.
•  Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
•  The salary may also vary if you reside in a different location than the location posted. 
•  8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications.
•  5-7.5% Bilingual Differential for qualified positions

Benefits We Offer

•  Benefits eligibility starts on day ONE! 
•  We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!   
•  Employer Paid Long-Term Disability & Basic Life Insurance
•  401K Employer Match up to 4%
•  Competitive Time Off Plans (may vary by employment status)
•  Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities

JOB SUMMARY

Works within the vision, mission and philosophy of the agency. Exhibit behaviors consistent with the Service Principles. Demonstrates and develops supportive/coaching relationship with patients and their caregivers to help them navigate the system to support their well-being.  This includes providing assistance (e.g., attending appointments, providing community linkages) and supporting education related to physical health, behavioral health, and social determinants of health. Supports whole-person care principles.

RESPONSIBILITIES AND DUTIES

1. Demonstrates mastery of all System Navigator job descriptions, responsibilities, and duties. 
2. Demonstrates an advanced ability to develop respectful interpersonal relationships and engage consumers in person centered care coordination. 
3. Assists program leadership with modeling and coaching System Navigators on how to motivate and support customers with engaging in own care planning and goal setting. 
4. Assists program leadership with onboarding new System Navigators by providing shadowing opportunities, one to one support to share developed best practices, and offering guidance around accessing community resources. 
5. Utilize person-centered practices to complete assessments and care plans consistent with program needs and funding source expectations under supervision of licensed clinician. 
6. Participates in and supports development of team meeting agendas, team building activities and ongoing program training. 
7. Participates in and supports development of any program workgroups to support the development of System Navigator’s skills and competencies and customer and staff care needs.
8. Models and coaches’ effective self-care and coping techniques to System Navigators. 
9. Provides consultation support and advocates for consumer voice to be integrated into program practices and leadership decisions. 
10. Assists program leadership with new documentation, training, or other process roll-outs to the team.

OTHER JOB AND RESPONSIBILITIES 

1. Practices self-care remains aware that others may be contending with stress, and treats others with grace.
2. Performs other related responsibilities, as assigned, to support specific department/business needs.

JOB-SPECIFIC COMPETENCIES

• Conflict Resolution
• Documents Clearly and Accurately
• Encouraging Customer Focus
• Learning on the Fly
• Time Management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required.
• Minimum of 2 years' experience working in related field (primary care, social and mental health, and public health)

HIGHLY DESIRABLE QUALIFICATIONS

• Self-identified as a person with lived (or family) experience with mental illness and the mental health system.
• Ability to identify recovery principles and explain their recovery process.

OTHER SPECIFIC REQUIREMENTS

• Must possess a valid California driver's license and maintain an insurable driving record under the agency’s liability policy (if driving two or more times per week on company business) OR if driving is not required, demonstrated ability to use public transportation, if applicable.
• National Provider Identifier (NPI) registered as a Mental Health Worker 
• Must know or quickly acquire extensive knowledge of local community resources.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Level Of Contact with Children

  May/will have supervised contact with children.

  May/will have unsupervised contact with children

  Will not have unsupervised contact with children.

•   Requires full background check and TB exam.
•   Requires physical.
•   Current First Aid/CPR Certification.

Driving Privileges

•   May be called upon to drive on agency business. Needs acceptable MVR and appropriate insurance coverage.
•   Required to drive agency vehicle. Must have clean MVR, appropriate insurance coverage, and attend agency driver training.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

TRAINING

Needs to successfully complete all required agency’s training indicated for this position.

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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.