- Junior
- Optionales Büro in Waco
About the Department
Minimum Starting Salary: $28.98 hourly - Depending on Qualifications.jpg)
The City of Waco Seeks
The ideal candidate will have a strong understanding of computer hardware, software, and troubleshooting techniques, along with excellent communication skills to assist City employees in resolving technical issues efficiently.Minimum Qualifications
Required:
- H.S. Diploma or GED equivalent
- Valid Texas Driver's License
- 2 years of technical support experience
Position Overview
Under general supervision, provides first-level technical support for City employees for the Information Technology (IT) Department; maintains computer hardware, software, and specialty equipment.
- Maintains and upgrades hardware, peripherals, specialty equipment and software applications; responds to requests for assistance, provides first-level technical support and resolves problems within scope of authority and training; duties may vary according to job assignment.
- Provides technical support and training and implements solutions according to IT Department procedures.
- Adds new users and sets access controls; maintains, tests and troubleshoots desktop systems.
- Performs system maintenance and updates according to IT Department procedures and industry standards.
- Refers complex problems to senior technical staff and tracks the problem until it has been resolved.
- Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors and City staff; maintains confidentiality of work-related issues and City information.
Jetzt bewerben
