IT Systems Administrator bei ECS Federal

ECS is seeking an IT Systems Administrator to work in our Quantico, VA office.

As an IT Systems Administrator, you will provide support and optimize the operations of a robust service desk capability for law enforcement and scientific organizations. The successful candidate will support Tier 1 - 4 service requests, incident response, and problem management for IT systems, applications, and scientific instrumentation. Standard service desk engineering support will be available Monday-Friday 6:00am–8:00pm Eastern, excluding Federal holidays.

The ideal candidate will have experience and proven success leading or supporting Service Desk operations in a dynamic, complex Operations environment. The ideal candidate must be a fast learner, and able to effectively engage resources and work across teams to decompose large, complex problems into workable solutions. An aptitude for learning, strategic planning, and the ability to effectively communicate at all levels of the organization are a must. 

Responsibilities include:

• Troubleshooting and resolving server issues including connectivity, storage, service status, application status, availability, and physical hardware.   
• Monitoring system performance and reporting on anomalies. 
• Regularly performing and maintaining data backups and disaster recovery operations. 
• Applying technical and business experience and understanding to improve processes and procedures for deploying and maintaining system infrastructure.   
• Working independently and collectively to help improve system solutions and contributing to system service improvements.   
• Deploying, testing, certifying, patching, and addressing interoperability issues for all features, components, and application dependencies.