Financial Data and Reporting Ops Consultant bei Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for the analysis and resolution of highly complex credit and tax operations processes and issues that require coordination of multiple stakeholders to resolve. Key responsibilities include adhering to defined procedures and regulatory requirements, while managing projects and initiatives in support of process improvement or updates to procedures. Job expectations include supporting effective coordination across key stakeholders groups, including business controls and governance organizations.

This job is serves as the primary liaison between internal teams, stakeholders, and external partners to ensure smooth communication, issue resolution, and alignment of objectives. This role requires a proactive, detail-oriented professional with strong organizational and communication skills who can manage requests, track progress, and escalate issues when necessary.

Responsibilities:

• Leads end-to-end resolution of complex client issues and inquiries related to tax and credit reporting, often requiring significant research and engagement of business functional experts
• Conducts root cause analysis and drives solutions to address organizational challenges and initiatives
• Performs quality control and analytical support to ensure high performance accuracy
• Develops and implements new processes and procedures, and modifies existing procedures to ensure they are accurate and up to date
• Supports operational team projects and production of executive-level reports and presentations for senior management
• Identifies, facilitates, and supports process improvements, requirements, and initiatives across multiple stakeholders

Skills:

• Business Process Analysis
• Customer and Client Focus
• Reporting
• Business Acumen
• Critical Thinking
• Decision Making
• Problem Solving
• Prioritization
• Process Performance Management
• Risk Management

Required Skills:

• Furnishing and Disputes knowledge
• FCRA knowledge
• Act as the primary contact for all inquiries, requests, and communications related to the assigned project, client, or business function.
• Coordinate across departments to ensure timely resolution of issues and fulfillment of requests.
• Maintain and track status reports, updates, and metrics to provide stakeholders with clear visibility into progress.
• Escalate risks, challenges, and dependencies to leadership and ensure follow-through until resolution.
• Document processes, communications, and action items to ensure transparency and accountability.
• Support continuous improvement by identifying process gaps and recommending solutions.
• Ensure adherence to compliance, policy, and quality standards in all communications and deliverables.
• Experience working in cross-functional teams or within a matrix organization.
• Familiarity with IT service management (ITSM) or customer support frameworks.
• Strong problem-solving and analytical abilities.
• Ability to thrive in a fast-paced, dynamic environment.


Desired Skills:

• Bachelor’s degree in Business Administration, Project Management, Communications, or related field (or equivalent experience).
• 2–5 years of experience in project coordination, client services, operations, or a related role.
• Strong interpersonal and stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Proficiency in MS Office Suite, project management tools (e.g., Jira, Trello, Asana), and communication platforms (e.g., Teams, Slack).

Shift:

Hours Per Week: