Security Operations Manager bei NuHarbor Security

The Company

Every day, NuHarbor Security improves the cybersecurity of our clients by making it stronger and easier to understand.  Our comprehensive suite of security services, from strategic advising to 24-hour monitoring and management, provide an organizational view of security that is focused on results and recommendations that are valuable for both business and technical leaders.  We’re growing quickly because our clients, and the general market, are looking for these outcomes and for the data it gives them to explain, promote, and justify, their security investment and mission.

The Role

The Security Operations Manager leads a team of Security Analysts with a strong focus on vulnerability management. This role is responsible for mentoring team members on best practices in vulnerability identification, assessment, and remediation. Reporting directly to the Associate Director of Managed Services, the Security Operations Manager ensures their team operates efficiently, professionally, and in alignment with the goals of NuHarbor. The Manager is responsible for coaching team members and fostering a high-performance culture that exemplifies continuous improvement.

What you’ll do

• Lead a team responsible for configuring, managing, and optimizing vulnerability management tools to identify, assess, and prioritize security risks across organizational assets. 
• Foster a collaborative, accountable team culture that supports high-quality, on-time delivery. 
• Build and encourage self-directed teams, fostering an open, collaborative culture.
• Promote operational excellence through rigorous quality controls and continuous improvement.   
• Manage team performance and resource allocation to clients using established key performance indicators. 
• Mentor security team members in vulnerability management best practices, supporting their technical growth and professional development. 
• Serve as the escalation point for internal teams and Managed Services clients for performance and resource allocation, proactively and reactively managing service requirements, customer issues, and helping clients win. 
• Represent NuHarbor in client interactions, addressing questions and concerns with professionalism. 
• Support daily operations and strategic initiatives across security and service delivery teams with a focus on strategic and process improvement initiatives.  
• Manage product quality by reviewing tickets, backlogs, compliance with SLA/SLOs, handling guidelines, runbook adherence, and policy compliance.  
• Assist the sales organization in articulating our value to prospective clients. 
• Collaborate on innovative technical solutions aligned with company strategic goals.  
• Provide technical escalation support for 24/7 coverage. 
• Provide direction, leadership and mentoring for team. 

Your foundation.  The requirements for this role:

• Bachelor’s Degree and eight (8) years’ working in directly applicable Cybersecurity or related technical positions.  
  • In lieu of a degree, two (2) years of experience in a related technology field and relevant industry certifications are required. 
• Three (3) years of experience should be in a leadership and/or management role. 
• Five (5) years of direct experience supporting vulnerability management programs, tools, or processes. 
• Proficient understanding of project management. 
• Demonstrated experience managing, coaching, and mentoring a technical team. 
• Proven experience leading large-scale process improvement and change initiatives. 
• Demonstrated experience successfully leading customer-facing teams who work with cybersecurity technology platforms. 
• The ability to make complex subjects understandable to various audiences ranging from cyber practitioners to business executives. 
• Demonstrated ability to prioritize work across several projects and balance workload. 
• Experience with data visualization tools and strong analytical skills. 
• Proven ability to coach and explain security operations and cybersecurity to clients and teams. 
• Must be a citizen of the United States. 
• Client facing professionalism with exemplary written and verbal communication skills. 

Additional capabilities that will differentiate you for this role:

• Proven experience managing service delivery teams who serve multiple clients.  
• Intimate knowledge of Splunk Enterprise, Splunk Cloud, and Splunk Enterprise Security. 
• Experience with security event triaging and threat hunting executed through both a SIEM and EDR toolset. 
• Experience with multiple operating systems (Linux, MacOS, Windows), their command lines, processes, and file systems. 
• Expertise in the cybersecurity space, especially security monitoring (MSSPs, MSPs). 
• Hold at least one relevant industry certification (GCFA, GCIH, CEH, CISM, CISSP, etc.). 
• Demonstrated client facing professionalism with exemplary written and verbal communication skills. 
• Proactive and performs well in all aspects of your Security and strategic work. 
• Proven ability to balance operational and strategic work. 

Base Salary for this role is targeted at $135,000 - $170,000 annually. *Salary based on Burlington, VT salary data. Offer is based on candidate geography. Additionally, this role is eligible for the company bonus plan at a 10% target.

NuHarbor Security hires in the following states: AZ, CO, FL, GA, IL, IN, IA, MA, MD, ME, MI, MN, MO, MT, NC, NE, NH, NJ, NY, OH, OR, PA, RI, SC, TX, VT, VA, WA

The Rewards

What you can expect:

• The engagement and support of company leadership who recognize the challenge of marketing a complex cybersecurity service in a chaotic market.
• An organization that recognizes and rewards employee commitment and contribution to our customers’ satisfaction and success
• Growth in your career and capabilities as you help to chart a path to improving customer interactivity and service adoption.
• A collaborative and driven working environment in a rapidly growing company and market
• A fun and social working environment where you are encouraged to be your true self.

You can also expect competitive salary and benefits, including paid time to give back in your community and generous PTO.

We are purpose driven. We, as an organization, above anything else protect the house and are focused on helping our customers win.  If this sounds like the kind of organization you’d like to be a part of, we‘d like to hear from you.

AAP/EEO Statement

The Equal Employment Opportunity Policy of NuHarbor Security is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. NuHarbor Security hires and promotes individuals solely based on their qualifications for the job to be filled.

NuHarbor Security believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.  We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.