Operations Support Senior. Supervisor bei Primerica

Join Our Team

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About this Position

Job Description
The Ops Support Sr. Supervisor is responsible for managing all aspects of employee performance as well as their relationship with our Clients and Field members. They will assist in maintaining appropriate empowerment guidelines, adequate departmental controls to minimize risk, and assure compliance of regulatory and legal requirements as well as company policies and procedures. They are responsible for maintaining and delivery of some departmental training; they will assist in the interviewing process and make recommendations on hiring. The Ops Support Sr. Supervisor is proactive in reviewing statistics and stays focused on company targets. They must be active in managing relationships, take ownership of issues, and be results-oriented.
The Client Service Team is an evolving department, and the candidate must be flexible, open to new ideas, and able to develop and promote new processes and workflow.

Hours 9a-6pm Monday-Friday

Responsibilities & Qualifications

 KNOWLEDGE, SKILLS, AND ABILITIES:

• Be able to become a subject matter expert in all of Life Operations
• Excellent written, presentation, communication, and coaching skills
• Excellent organizational skills
• Ability to identify, analyze, and resolve issues; understands and recognizes impact to the department
• Ability to work under deadline pressure in a high volume, fast-paced environment
• Ability to effectively delegate, give clear direction, and initiate projects
• Ability to meet deadlines for several simultaneous projects
• Ability to develop and promote new processes and workflows
• Able to work with various key personnel and management to better serve the Clients and Field Agents

Minimum Qualifications:

Bachelor’s Degree or equivalent work experience in the Insurance Industry

FLSA status:
This position is exempt (not eligible for overtime pay):

Yes

Our Benefits:

• Day one health, dental, and vision insurance

• 401(k) Plan with competitive employer match

• Vacation, sick, holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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