Commercial Deposit Relationship Associate bei Bank of the Pacific

A Commercial Deposit Relationship Associate serves as a vital liaison between the Customer, Commercial Lending, Commercial Services, Commercial Deposits, and Treasury Management. This role supports the deposit related needs of commercial clients by providing exceptional service in deposit account opening, account maintenance, treasury management referrals, customer service, and retail transactions in a commercial banking center. The associate ensures a seamless client experience by collaborating across departments and delivering timely, accurate, and professional support.  This position supports the commercial banking teams in Vancouver WA, Lake Oswego OR, and Salem OR.

Principal Responsibilities:  

Customer Onboarding & Account Management

• Assists with the transition of client’s operating business (deposits/treasury management services) to Bank of the Pacific by collaborating with the Commercial Deposit Officer, Treasury Management Officer and/or Commercial Banking Officer, and Commercial Services, ensuring timely and accurate implementation. Review business organizational documents to determine appropriate signing authorities and responsible for confirming such entities are in good standing with applicable governmental agencies.
• Independently prepare and provide required information for customer relationships to be onboarded.
• Ensures accurate documentation and system input for all account-related activities
• Ensures quality control with all new account setups and maintenance

Client Support & Service

• Act as the primary point of contact for commercial clients’ deposit-related inquiries and service needs.
• Cultivates commercial banking relationships by providing timely, accurate, and professional customer service and problem resolution.
• Assists customers with all account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, wire transfers, official checks and money orders, bank products or services, treasury management and other transactions as requested or assigned.
• Handles complex service issues with a solutions-oriented approach and escalate when necessary
• Ability to make client calls and actively participate in the sales development process
• Maintains current working knowledge of commercial account products, treasury management services, digital services and investment alternatives.

Internal Collaboration

• Serves as a liaison between Commercial Lending Officer, Treasury Management, and Retail Banking teams to coordinate support for clients.
• Supports commercial bankers by preparing deposit related materials for client meetings and presentations and support for clients
• Partners with retail operations, compliance teams, and other departments to ensure processes align with bank policy and regulatory standards.

Documentation & Compliance

• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

Retail Operations & Facilities

• Maintains and reconciles a teller drawer, adhering to Bank cash handling & security policies and procedures.
• Monitoring and decisioning daily account overdrafts
• Completes certifications, reconciliations and branch tests as required to ensure alignment with new or changed procedures.
• Provides ITM/ATM customer support.
• Assist the Commercial Banking Center Security Officer with alarm testing and ITM/ATM vendor support.
• Assists Commercial Banking Center Team Lead and Facilities Department with building maintenance administration and coordination as needed.

Performs other duties as assigned.

Compliance:

 All employees are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties.  Each employee is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities.  It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls.   All employees shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions.  Employees must participate in required training on pertinent compliance laws and regulations as required by the Bank of the Pacific.

All employees will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Education / Experience:

• High School diploma or equivalent
• Undergraduate degree in business administration or equivalent experience, preferred.
• 3+ years of recent experience in commercial banking, customer service, new account processing, treasury management customer service, and/or support environment with a thorough knowledge of commercial business account operations and banking services.
• General knowledge of loan operations, documentation, terms and collateral - preferred.

Skills / Knowledge / Abilities:

• Excellent oral and written communication skills.
• Good attention to detail.
• Excellent follow-up skills.
• Knowledge of retail and commercial banking products and services
• Knowledge of payment products
• Ability to apply internal policies, standards, procedures and practices to the assigned function.
• Competent with software applications as required by specific job duties, to computer regulatory code assignments.
• Ability to apply state and federal regulatory/reporting requirements pertaining to assigned function.
• Knowledge of modern office practices and procedures.
• Knowledge of Treasury Management Services products and systems - preferred
• Experience with the Demand Deposit Account Analysis System - preferred
• Experience with new account regulations and requirements
• Experience with opening and maintaining new accounts
• Able to work independently; can reliably maintain a productive, personal work schedule.
• Basic proficiency in PC software including word processing and spreadsheet programs, and bank customer information and transaction programs.
• Understanding of the bank’s policies and procedures

Working Conditions / Environment / Potential Hazards:

• While performing the duties of this job the employee regularly works in general office setting with a controlled climate.
• Work involves being able to concentrate on the matter at hand, sometimes managing distracting work conditions and frequent employee and customer contacts and interruptions during the day. 
• Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work additional hours as needed.
• Occasional travel may be required to support commercial banking teams and customers in the southern region of the bank’s footprint.

Physical Requirements:  

• The employee is frequently required to stand, walk, type, and speak with internal and external customers for extended periods of time.
• Work may involve the constant use of computer screens and sitting throughout the day. 
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials. 
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, fax machine, and other office equipment including those related to completing banking services in the branches. Work requires dexterity of hands and fingers with repetitive wrist and hand motion. 
• Occasional lifting 20 lbs (i.e., deposit bags, money trays, loan files, boxes). 

Our Mission is simple, to be the best Bank for our employees, customers, investors and community. 

At Bank of the Pacific, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area. A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

Our Core Values – We Care.

            We consistently demonstrate this through:

Teamwork and open communication ~ Integrity, honesty and respect for others ~ Enthusiasm and positive recognition ~ Professionalism, initiative and innovation ~ Accountability, focused action and timely follow-through ~ Commitment to make our company a success

For your Benefit We Offer:

• Salary range for this position is $23.00 to $30.00 per hour. The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position.
• Eligible to participate in annual incentive plan.
• We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
• Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation.
• Wellness Dollars up to $500 per year.
• Weekend Wellness Hours, 4 per quarter.
• Paid Birthday and Anniversary Holiday
• 11 paid Holidays per Year
• Sick Leave Time – Earn up to 8 days each Year
• Vacation – 12 days each year (first year adjusted based on hire)
• Vacation Purchase Plan
• Tuition Reimbursement
• Employee Banking Privileges and Special Loan Features.

All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents including the Code of Conduct.

Bank of the Pacific is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Salary Range Disclaimer:

The base salary range represents the minimum and the maximum of Bank of the Pacific’s salary range for this position. Actual salaries will vary depending on factors related to business needs and the employee’s relevant knowledge, qualifications, experience, and job performance for the position.