Program Director for Student Success Analytics and Academic Testing bei Tamus

Job Title

Program Director for Student Success Analytics and Academic Testing

Agency

East Texas A&M University

Department

ASST PROV - ACAD AFFAIRS STUDENT SUCCESS

Proposed Minimum Salary

Commensurate

Job Location

Commerce, Texas

Job Type

Staff

Job Description

INSTRUCTIONS TO APPLICANT:

During the application process the “My Experience” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.)” to upload required documents. 

• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration.
• Please do not withdraw your application in an attempt to upload a missing document, instead please email HR for help.

Please provide the following documents:

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required upon acceptance of verbal offer). 
  If transcripts are from an international institution, it is the responsibility of the prospective faculty member to have the transcripts translated and evaluated by an approved credential evaluator.

If you need assistance, please contact us at [email protected]

SUMMARY:

The Program Director for Student Success Analytics and Academic Testing serves as the central resource for data management, reporting, and technology coordination across the Student Success Center’s four units: Advising, Money Management Center, Student Transition & Support, and Student Career Preparedness. The role also provides strategic oversight of the Academic Testing Center, ensuring that operations, staffing, and services effectively support students, campus partners, and community members.

This position consolidates student success data, advances predictive analytics, and maximizes the use of technologies such as EAB Navigate, while also creatively seeking opportunities for automation to streamline processes and enhance efficiency. In parallel, the Program Director develops and manages the infrastructure, protocols, and staffing of the new Academic Testing Center, including general oversight, service promotion, and policy development.

As a member of the Student Success Center leadership team, the Program Director delivers actionable insights to unit leaders and campus administration, improves operational efficiency for staff, and enhances the return on technology investments. By centralizing analytics expertise and leading the implementation of testing operations, this position strengthens ETAMU’s commitment to improving student outcomes, retention, and graduation rates.

ETAMU is a fast-growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140+ degree programs, a 20:1 student-to-faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community, cutting-edge research opportunities, and outstanding resources.

 

DUTIES & RESPONSIBILITIES:

• Directs the collection, analysis, and reporting of student success data, developing dashboards and predictive analytics to guide leadership decisions and retention strategies.

• Serves as primary administrator and campus champion for EAB Navigate and related technologies, driving adoption, consistent utilization, and integration with other student success systems.

• Provides strategic oversight of the Academic Testing Center, including daily operations, staffing, service delivery, and the establishment of policies, protocols, and compliance standards.

• Collaborates with Institutional Research, IT, and Academic Affairs to ensure data governance, accuracy, and system integration across student success technologies.

• Oversees implementation and management of student success technologies and processes (e.g., course detail reporting, Acadeum, and automation tools) to streamline workflows and enhance efficiency.

• Ensures compliance with federal/state regulations and university policies regarding data privacy, testing standards, and student records.

• Leads professional development and training for Student Success Center staff on analytics tools, technology processes, and testing protocols.

• Represents the Student Success Center on institutional committees, while staying current with best practices and emerging trends in student success analytics, educational technology, and testing operations.

MINIMUM REQUIREMENTS:

• Education:  Bachelor’s degree from an accredited college or university or equivalent combination of education and experience.

• Experience / Knowledge / Skills: Three to four years of demonstrated experience with data collection, reporting, and analysis in higher education or related field. Strong knowledge of student information systems and analytics tools. Excellent organizational and problem-solving skills. Proficiency with data visualization and reporting tools (e.g., Tableau, Power BI, or equivalent).

  Strong interpersonal and communication skills with ability to explain complex data to varied audiences.

• Ability to:

  Work independently and manage multiple projects simultaneously.

  Exhibit strong customer service orientation and high levels of hospitality within daily work.

  Collaborate effectively with various stakeholders, including faculty, staff, and administrators.

  Analyze large datasets and produce actionable insights.

  Train and support others in technology and data usage.

• Licensing/Professional Certifications: None.

• Physical Requirements:  None.

• other Requirements: Must maintain confidentiality and comply with FERPA and all data security policies.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

An awareness of federal, state, and East Texas A&M University policies and practices related to student success, as well as:

• Master’s degree in Higher Education Administration, Data Analytics, Information Systems, or related field.

• Five or more years of demonstrated experience with data collection, reporting, and analysis in higher education or related field.

• Experience administering and/or supporting EAB Navigate or comparable student success and retention-focused platforms.

• Familiarity with Ellucian Banner, Acadeum, and other higher education data systems.

• Experience in predictive analytics, student retention strategies, or institutional research.

SUPERVISION OF OTHERS:

Graduate Assistants and Student workers, as needed; possibility of full-time testing staff.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

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