Inpatient Resource Coordinator bei Oneoncology

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families.

We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home. 

Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Position Overview:

Inpatient Resource Coordinator – Supports the inpatient medical teams in delivering care to hospitalized patients. Maintains an understanding of care plan activities. Facilitates effective communication between care team members, including patients and families. Assists in directing the transition between inpatient and outpatient care.

Required Qualifications:

Education:

• High School Diploma or equivalent

Preferred Qualifications:

• Licensed Practical Nurse
• Medical Assistant Certification
• Nurse Technician
• Medical office or hospital scheduling experience, oncology preferred

Work Site Location:

• Corewell Health Butterworth Hospital
• Trinity Health Grand Rapids
• CHC – Lemmon Holton Cancer Pavilion 3rd Floor Office Suite 3000

Primary Duties and Responsibilities

1. Coordinates Scheduled Treatment Admissions and Discharge

• Ensures admission/treatment orders are in the EMR, treatment consent is on file and APP availability to perform work-up.    
• Educates patients on the admission process, answering questions and addressing concerns.  
• Monitors care plan to anticipate needs including discharge planning needs and education.   
• Oversees discharge partnering with patients, family, providers and other departments to ensure an individualized, timely and effective transition to the next level of care.
• Performs scheduling and partners with outpatient scheduling teams to secure office follow up, outpatient procedures, outpatient therapies/treatment, and planned readmissions.  
• Assists with FMLA/Disability paperwork as applicable.

2. Coordinates Consult Follow-up

• Maintains awareness of consults/referrals to the inpatient teams (oncology and hematology).
• Facilitates testing/procedures as indicated.
• Monitors care plan to anticipate needs including discharge planning needs and education.  
• Performs scheduling and partners with outpatient scheduling teams to secure office follow up, outpatient procedures and outpatient therapies/treatment.    

3. Monitors CHC Inpatient Service Patients

• Monitors admissions to the inpatient service teams (oncology and hematology)
• Communicates patient status with outpatient offices ensuring appointments are updated and re-scheduled as necessary.
• Monitors care plan to anticipate needs including discharge planning needs and education.  
• Performs scheduling and partners with outpatient scheduling teams to secure office follow up, outpatient procedures and outpatient therapies/treatment.   
• As needed, assists in gathering information to analyze patient hospitalization patterns.

4. Supports Prior Authorization Process

• Partners with the CHC Pharmacy Prior Authorization Team to address authorizations for oncologic and non-oncologic medications.
• Ensures prescriptions are sent to appropriate pharmacies.
• Assist providers in obtaining medications with appeal letters as needed.

5. Serves as an Advocate

• Engages other disciplines/departments as required to secure and expedite care.
• Addresses the needs of patients and resolves system problems impeding diagnostic and treatment.
• Proactively identifies and resolves delays and obstacles to discharge.

6. All other responsibilities as assigned