Spa Supervisor bei Jamul Casino

Summary

The Spa Supervisor will be responsible for assisting the Spa Manager to oversee team members and the overall performance of all spa facility operations that include the delivery of Jamul Casino Resort’s highest guest service, optimum financial performance, budgets, and day to day operations while staying compliant will all company and federal laws and regulations. In this position you will supervise and guide team members to help ensure that all spa operations are working efficiently and are on track to meet and exceed company goals. As the Spa Supervisor, you will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team).

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

• The Spa Supervisor is responsible for assisting the Spa Manager with the overall direction of spa team members, and spa facility while meeting and staying compliant with all company and federal laws and regulations.
• Assist the Spa Manager in developing, recommending, implementing, and monitoring of financial and operational plans for the spa facility.
• Assist in providing daily oversite of all team members to ensure a seamless guest experience and effective spa best practices and procedures.
• Assist the Spa Manager in providing leadership and in training new and existing team members to abide by Jamul Casino Resort’s company standards and policies.
• Assist in implementing organizational programs and manage the spa facility operations to ensure compliance with Jamul Casino Resort policies and standard, safety regulations, and all other federal regulations in line with all governing bodies to their respective licensure.
• Ensure and monitor that daily treatment room checklists are properly maintained by spa team members to ensure cleanliness and maintenance standards for all facets of the spa operation are properly held to the highest standards.
• Work closely and collaboratively with team members to ensure PPE and sanitation/disinfection standards are properly always implemented by all team members.
• Assisting the Spa Manager on departmental budgets and attaining the goals for each department on a monthly and yearly basis.
• Assist the Spa Manager to facilitate productivity and implement spa-related marketing strategies, collateral, and promotional activities in conjunction with all Jamul Casino Resort’s events and promotions.
• Monitor all guest service standards and seek ways to improve service and products to increase volumes, profits, and overall guest satisfaction.
• Ensure and train team members to maintain documentation while exhibiting guest confidentiality properly and accurately.
• Ensure and monitor inventory levels to maintain all spa retail products as needed.
• Assist the Spa Manager to manage ADR (Average Daily Rate) and adjust to market dynamics as needed.
• Ensure full compliance of all Spal Operating Controls, SOP’s, policies, service standards, regulations, and certifications.
• Assist the Spa Manager to maximize revenue and occupancy while delivering superior guest service at the four/five diamond level.
• Participate in spa facility staffing needs by collaborating with key staff on recruiting, interviewing, hiring, and attending hiring events if needed.
• Must maintain knowledge of all Jamul Casino Resort events, promotions, products, amenities, and services.
• Ensure that all spa equipment and amenities are working appropriately and accordingly. Collaborate and notify appropriate personnel on damaged or non-operational spa equipment to help equipment work appropriately.
•  Must be familiar and maintain knowledge of Jamul Casino Resort’s player tiers, incentives, and rewards.
• Demonstrate and exemplify Jamul Casino Resort’s core values (F.I.R.S.T.) daily, both internal and external guests. 
• Assist in creating, implementing, and the delivery of continuous improvement methods to ensure exemplary guest service.
• Ensure that team members are effectively trained and provide appropriate support as outlines in their assigned job descriptions.
• Attend all required Jamul Casino Resort meetings on a departmental and companywide level.
• Must be able to work varied shifts, including weekends and holidays.
•  REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• 3+ years’ experience in Spa environment
• 1+ years’ experience of supervisory/lead duties
• Experience in opening spa facilities preferred.
• Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. 
• Experience in utilizing Spa systems such as (Book4Time, Booker, SpaSoft, etc.) preferred
• High School diploma or equivalent. An equivalent combination of education and experience may also be considered.
• CPR and/or First Aid certification preferred
• Experience with Forbes and AAA standards highly preferred
• Must be able to acquire and maintain an appropriate gaming license. 

CERTIFICATIONS

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

• Ability to earn and maintain Gaming License. 
• Must possess a valid driver’s license and have an acceptable driving history.