OFFICE MANAGER (Westend/Hanover) bei undefined
undefined · Richmond, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Richmond
SUMMARY DESCRIPTION
The Office Manager serves as the direct manager of the Patient Service Representatives (Front Desk), Referral Coordinator, Clinical Staff (location based) and Call Center Patient Service Representatives. Responsibilities include managing both clinical and non-clinical equipment, supplies and facilities required for daily operation of the office. Responsibilities also include service as the key resource for network, practice management and EMR issues. As the Office Manager, they set the standard and tone for all patient interactions both clinical and clerical. They serve as the first resource for questions and are the primary go-to for any new team members, they will coordinate and create the onboarding schedule and maintain status throughout the training process. This individual is responsible for auditing, educating and assisting in any coverage gaps when/if necessary.
RESPONSIBILITIES- Ensuring staffing is adequate to meet the needs of the practice, which includes interviewing, hiring, counseling, and terminating employees as indicated.
- Coordinates the training of new employees and ensures existing staff are kept up to date on changes in policies/procedures, insurance requirements, etc.
- Consults with the physicians on a routine basis to ensure the staff are meeting their needs and the needs of their patients.
- Provides guidance, counseling and discipline for employees when needed and conducts Performance Evaluations on at least an annual basis.
- Coordinates a weekly staff schedule to ensure any gaps are covered by an appropriate party; ensuring coverage is fair and evenly distributed amongst the front desk and clinical staff.
- Schedules staff meetings on a regular basis to ensure employees are kept abreast of activities of the practice and they have opportunities to ask questions, raise concerns, make recommendations, etc.
- Identifies opportunities for professional growth and development for employees.
- Identifies key performance indicators for the employees and monitors these on an ongoing basis.
- In consultation with the Director of Operations and others (as needed), ensures the office has the necessary equipment and supplies to perform all work on a reliable basis. Evaluates alternative resources to identify the most efficient and cost-effective alternatives and discusses all capital expenditures with the Director of Operations.
- Ensures necessary supplies are available on a consistent basis.
- Ensures the daily and monthly quality control activities are performed for the MiniCAT scanner and investigates and resolves issues with Xoran on an as needed basis. Follows the monthly CT auditing process alongside the Physicians to ensure that these are processed in a timely manner.
- Serves as the primary manager of information technology equipment and systems for their assigned offices.
- Ensures all updates to the systems are properly installed by the appropriate managers and that providers and staff are oriented to all changes.
- Works with all other departments of the practice (i.e., Clinical, Allergy, Audiology, Business Office, Marketing) to ensure services are meeting the needs of all aspects of the practice and identifies opportunities for improving inter-connected work processes.
- Ensures all new employees attend HIPAA Orientation and acquire a basic knowledge set within the first few weeks of hire.
- Ensures all existing employees participate in some type of HIPAA/OSHA and blood-borne pathogens education on at least an annual basis.
- Works with the Chief Executive Officer, physicians, other managers, and applicable staff to continuously assess the efficiency and effectiveness of procedures and recommend changes when indicated.
- Ensuring staffing is adequate to meet the needs of the practice, which includes interviewing, hiring, counseling, and terminating employees as indicated.
- Coordinates the training of new employees and ensures existing staff are kept up to date on changes in policies/procedures, insurance requirements, etc.
- Consults with the physicians on a routine basis to ensure the staff are meeting their needs and the needs of their patients.
- Provides guidance, counseling and discipline for employees when needed and conducts Performance Evaluations on at least an annual basis.
- Coordinates a weekly staff schedule to ensure any gaps are covered by an appropriate party; ensuring coverage is fair and evenly distributed amongst the front desk and clinical staff.
- Schedules staff meetings on a regular basis to ensure employees are kept abreast of activities of the practice and they have opportunities to ask questions, raise concerns, make recommendations, etc.
- Identifies opportunities for professional growth and development for employees.
- Identifies key performance indicators for the employees and monitors these on an ongoing basis.
- In consultation with the Director of Operations and others (as needed), ensures the office has the necessary equipment and supplies to perform all work on a reliable basis. Evaluates alternative resources to identify the most efficient and cost-effective alternatives and discusses all capital expenditures with the Director of Operations.
- Ensures necessary supplies are available on a consistent basis.
- Ensures the daily and monthly quality control activities are performed for the MiniCAT scanner and investigates and resolves issues with Xoran on an as needed basis. Follows the monthly CT auditing process alongside the Physicians to ensure that these are processed in a timely manner.
- Serves as the primary manager of information technology equipment and systems for their assigned offices.
- Ensures all updates to the systems are properly installed by the appropriate managers and that providers and staff are oriented to all changes.
- Works with all other departments of the practice (i.e., Clinical, Allergy, Audiology, Business Office, Marketing) to ensure services are meeting the needs of all aspects of the practice and identifies opportunities for improving inter-connected work processes.
- Ensures all new employees attend HIPAA Orientation and acquire a basic knowledge set within the first few weeks of hire.
- Ensures all existing employees participate in some type of HIPAA/OSHA and blood-borne pathogens education on at least an annual basis.
- Works with the Chief Executive Officer, physicians, other managers, and applicable staff to continuously assess the efficiency and effectiveness of procedures and recommend changes when indicated.
QUALIFICATIONS- College degree in Health Administration, Business Administration or a related field or equivalent training and experience.
- At least two years of experience as a manager in a health care setting, preferably in a physician’s office.
- Education and/or experience in quality assurance or process improvement
- Knowledge of HIPAA and OSHA regulations
- Computer proficiency including Word and Excel. Experience with Allscripts Professional EMR or other electronic medical record system.
- College degree in Health Administration, Business Administration or a related field or equivalent training and experience.
- At least two years of experience as a manager in a health care setting, preferably in a physician’s office.
- Education and/or experience in quality assurance or process improvement
- Knowledge of HIPAA and OSHA regulations
- Computer proficiency including Word and Excel. Experience with Allscripts Professional EMR or other electronic medical record system.
ENVIRONMENTAL/WORKING CONDITIONS- Combination of office and clinical settings.
- Some exposure to communicable diseases, medicinal preparations, and other conditions common to a clinical environment.
- Combination of office and clinical settings.
- Some exposure to communicable diseases, medicinal preparations, and other conditions common to a clinical environment.
PHYSICAL/MENTAL DEMANDS- Requires sitting standing and walking for extensive periods of time.
- Occasionally lifts and carries items weighing up to 20 pounds.
- Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand conditions.
- Requires sitting standing and walking for extensive periods of time.
- Occasionally lifts and carries items weighing up to 20 pounds.
- Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand conditions.
