Sr Business Analyst, Customer Care bei Signetjewelers

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

The Senior Business Analyst position provides a strategic business view of current performance and opportunity areas to the Customer Connection Center (C3) leadership team. This leader will drive strong execution of a report creation and analytics team through development and coaching while supporting department leadership needs related to data and analysis. This person will gain an in-depth understanding of the C3 business strategy, processes, services, roadmap and the context in which the business operates. Additionally, this person works closely with various external department teams to ensure data-related needs for new projects or budget work accurately consider the needs of C3 in the planning, design and development phases of the projects.

Responsibilities

• Contribute to the design and refinement of departmental KPIs and implement process improvements to enhance efficiency and optimize performance

• Provide strategic leadership and mentorship to the Business Analyst and Reporting Specialist team, with a strong focus on professional growth and skill development, ensuring alignment with organizational objectives

• Lead and execute ad hoc analyses to address management inquiries across the department and collaborate with key business units, providing actionable insights and identifying opportunities for performance optimization

• Design, develop, and maintain advanced interactive dashboards and standardized reporting solutions to enable data-driven decision-making for functional teams and executive leadership

• Support project implementation initiatives by providing analytical expertise and contribute to departmental training and development programs to enhance data literacy and operational efficiency

• Continuously assess and recommend process improvements to streamline workflows, improve data accuracy, and enhance reporting capabilities

• Collaborate with Digital Product and Operations reporting teams as well as budget and Finance partners to provide and obtain data/reporting required for project planning and implementation needs

• Communicate insights and recommendations effectively to the C3 Leadership team to inform strategic decisions

• Proactively identify and lead data-driven initiatives, manage resources, and ensure accountability for achieving results

• Oversee projects designed to enhance department performance, impacting up to 500 team members across diverse roles within C3 and associated partnership

Qualifications

• Bachelor's degree in related field

• 2+ years of related experience

• 1+ year(s) of leadership experience

• Experience in advanced analytic methods

• Experience with Alteryx, Tableau, Python, SQL, Power BI, and Business Objects

• Experience with Jira, Confluence, Microsoft Visio, DBeaver, Amazon Redshift

• Excellent written and oral communication skills

Benefits & Perks

We believe in rewarding top talent with a comprehensive and competitive benefits package designed to support your well-being, professional growth, and work-life balance

✔ Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered
✔ 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
✔ Generous Time Off – Recharge with a robust PTO package, plus company holidays
✔ Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging
✔ Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning
✔ Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!

The salary range for this opportunity is $67,000.00 - $85,000.00.  Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.