Front Office Manager - Outpatient Neuro Private Practice bei TRYAbility Neurorecovery Center
TRYAbility Neurorecovery Center · Downers Grove, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Downers Grove
Join Our Trailblazing NeuroRecovery Team at TRYAbility!
At TRYAbility, we are more than just a physical therapy clinic; we are a beacon of innovation and inspiration for individuals facing neurological challenges. We are currently seeking a Front Office Manager who is deeply committed to advancing the field of neurorehabilitation and transforming lives through administrative leadership and fostering an environment that provides an excellent patient experience from start to finish.
Why TRYAbility?
- Pioneering Equipment. Our facility is equipped with the latest in robotic walking technology, LiteGates, and FES systems, ensuring our team has the best tools available to treat our patients.
- Work-Life Harmony. Enjoy flexible scheduling with no weekend hours, allowing you to balance professional growth and personal well-being.
- Competitive Compensation and Benefits: Enjoy a robust compensation package, including a full suite of benefits, such as medical, dental, vision, PTO and 401(k).
Who You Are
A Communicator and Collaborator.
- Foster trust and collaboration between the front office and clinical staff
- Maintain clear and consistent communication on schedules, authorizations, and priorities
- Build a supportive, team-centered culture where everyone feels valued
A Leader and a Mentor
- You coach, recognize, and develop team members regularly
- You identify strengths and growth opportunities to support career development
- You lead with accountability, empathy, and solution-focused thinking
Knowledgeable With Clinic Operations
- Confidently navigate scheduling, verification, and payment processes
- Ensure compliance and documentation accuracy
- Drive efficiency and utilize best practices within the clinic
Organizational Skills and Follow-Through Action
- Maintain oversight of daily operations and task completion
- Track goals, provide timely feedback, and ensure accountability
- Keep front-office systems organized and audit-ready
Adaptable and Takes Initiative
- You stay flexible and proactive as priorities shift
- You anticipate and resolve issues before they grow
- Guide the team through change with calm and confident leadership
Responsibilities:
What You Will Do
Be a Team Leader
- Oversee daily front-office operations
- Conduct regular check-ins to review priorities and workflows
- Train, support, and provide coverage for coordinators as needed
- Partner with Owner and Clinic Directors to strengthen collaboration between admin and clinical teams
Provide Operational Oversight
- Ensure accurate scheduling, insurance verification, and authorizations before visits
- Review collections and reconcile payments daily
- Manage and approve timecards and PTO in ADP, ensuring policy compliance
- Coordinate payroll approvals and resolve discrepancies with leadership
- Communicate key trends, challenges, and process improvements to regional leadership
Collaborate
- Align administrative workflows with clinical operations to optimize patient care
- Partner with RCM and Payroll teams to maintain revenue accuracy and compliance
- Participate in leadership meetings to share updates and propose solutions
Provide a Positive Patient Experience
- Maintain a welcoming, patient-centered atmosphere
- Ensure all interactions reflect empathy, professionalism, and care
- Address escalated patient issues promptly and collaboratively
- Support the team in achieving strong satisfaction and retention outcomes
- High School Diploma or GED, required
- Knowledge of scheduling, insurance verification, and payment collection processes, required
- Prior experience working in a medical office, therapy clinic, or in an administrative leadership role, highly preferred
- Strong interpersonal and communication skills
- Ability to manage and coach a team effectively
- Organized, detail-oriented, and adaptable to change
- Demonstrated ability to foster collaboration between clinical and front-office teams
