Retail Banker - Team Lead bei First Bank

Thank you for your interest in joining First Bank. If you’re looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you’ve come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking a Retail Banker - Team Lead.

The Retail Banker-Team Lead helps the bank to fulfill its vision by leading the branch to ensure exceptional service, financial wellness goals are met, and retail initiatives are executed effectively. 

Duties and Responsibilities 

• Branch & Team Leadership 
  • Serves as day-to-day lead for retail staff.
  • Oversees daily scheduling, branch needs, and opening / closing procedures, and supports compliance by ensuring two-person presence in branch and adherence to all policies. 
  • Participates in leadership training / meetings to grow and share branch insights and needs.
  • Ensures accountability of staff by conducting quarterly performance reviews.
  • Coaches, develops, leads, and motivates Universal Bankers to ensure accountability and drive results.
  • Conducts weekly 1:1 huddles to review performance, celebrate wins, and identify development opportunities with each direct report.
  • Trains, coaches, and leads team by example to enhance client relationships by conducting financial wellness conversations, engaging clients through outbound phone calls, chats, and video calls, and conducting meaningful client conversations.
  • Trains, coaches, and leads team by example to, through a deep understanding of traditional and digital bank products and services, uncover needs and make recommendations to clients and prospects.
  • Provides support to Branch Manager to carry out the strategic plan for the branch.
  Client Experience & Financial Wellness 
  • Builds trusted relationships with clients through courteous and concerned approach to meeting client needs.
  • Ensures every client interaction includes a wellness mindset by educating on savings, credit health, and digital banking usage.
  • Partners with the Client Experience Specialist to identify and resolve client pain points.
  • Maintains accountability for branch-level service quality metrics.
  • Owns follow-up on client feedback and service recovery.
  Sales & Business Support 
  • Partners with Business Development / Treasury Management Team to identify cross-sale or financial wellness opportunities, and track referrals and pipeline activity.
  • Acts as liaison between Retail and Sales teams for complex client handoffs.
  Technology & Process Adoption 
  • Champions all digital adoption initiatives (ITMs, mobile, online banking, Teams video calls).
  • Provides feedback to the Digital Department on workflows or tools that streamline retail operations.
  Traditional Customer Service
  • Fulfills traditional retail banking responsibilities by cashing and depositing checks and cash into client accounts, and accepting loan payments; executing daily balancing procedures systematically, efficiently, and accurately; assisting clients within the safe deposit area; and counting and balancing ATM/ITM/recycler as required.
  Community Engagement 
  • Supports branch presence in local financial wellness or community events.
  • Helps identify and schedule opportunities for staff volunteering or partnership with schools, non-profits, or local business groups.
  Other 
  • Protects the bank and clients by following company policies and procedures and completing required BSA and compliance courses.
  • Performs other duties as assigned.
  
  

 Qualifications

• Bachelor’s Degree in business, finance or related field
• Two years customer service experience, banking experience preferred
  

Skills

• Problem solving
• Computer usage
• Verbal and written communication
• Detail orientation
• Critical thinking
• Sales
• Complaint resolution
• Cash handling
• Resource management

The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits.

EO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status.  Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources.

This application will be given every consideration, but its receipt does not imply that the applicant will be employed.  Applications will be considered for vacancies which arise during the 60-day period following submission.  Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period.

Replies to all questions will be held in strictest confidence.

In order to be considered for employment, this application must be completed in full.

APPLICANT'S STATEMENT

By submitting an application I agree to the following statement:

(A)         In consideration for the Bank’s review of this application, I authorize investigation of all statements contained in this electronic application.  My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation. 

(B)         As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications.  Much of this information may only be supplied by my prior employers.  In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Bank’s human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations.  Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information.

(C)         I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice.

(D)         If hired, I will comply with all rules and regulations as set forth in the Bank’s policy manual and other communications distributed to employees. 

(E)         If hired, I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination.

(F)       The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered.

(G)         I hereby acknowledge that I have read the above statement and understand the same.