Job Title: Director of Student Support Services
Exemption Status/Test: Exempt 
Reports to: Deputy Superintendent
Pay Grade: AP6
Dept./School: Division of Academics
Days: 226

Primary Purpose: The primary purpose of the Director of Student Support Services is to provide district-level leadership, oversight, and coordination in the areas of student discipline, attendance, truancy, management information systems, transfers, and grade reporting.  

Position Summary:The Director of Student Support Services is responsible for overseeing district-wide efforts in discipline management information systems, student attendance, and the transfer process. This position provides leadership, supervision, and support to district personnel, ensuring that all operations align with district goals and comply with state and federal regulations. 

Key responsibilities include:

• Supervising and supporting the PEIMS Coordinator, District Truancy Officers, Enrollment/Truancy/Dropout Coordinator, Records Management Specialist, and District Data Clerk.
• Overseeing the district Student Information System (Skyward Student) to ensure accurate and timely data management.
• Collaborating with campus and district staff to develop and implement strategies that promote student attendance, retention, and compliance with compulsory attendance laws.

Qualifications:

Education/Certification:

Master’s degree in educational administration

Valid Texas Principal certification or equivalent (preferred)

Special Knowledge/Skills/Abilities:

Knowledge of laws, regulations, and policies related to student discipline and attendance

Knowledge of PEIMS (Public Education Information Management System) and Management Information Systems (MIS).
Strong understanding of student data reporting requirements and state compliance standards.
Ability to analyze, interpret, and ensure accuracy of student information and attendance data.
Proficiency in data systems management, including Skyward Student or similar student information systems.

Knowledge of positive discipline support programs

Ability to disseminate information to individuals and groups

Ability to interpret policies, procedures, and laws

Ability to deliver effective training to a variety of audiences

Excellent organizational, communication, and interpersonal skills

Ability to mediate, problem solve, and resolve conflict

Experience:

5 years educator administrator experience

Major Responsibilities and Duties:

Student Discipline Management 

• Manage the district’s admissions, transfer, discipline, and residency process.
• Review, update, and publish the Student Code of Conduct and student handbook.
• Assist campus administrators with fair and consistent administration of discipline policies and discretionary disciplinary alternative education program (DAEP) placements. 
• Monitor discipline trends and work with campus administrators to develop campus discipline improvement plans to address student needs in the areas of attendance and discipline.
• Address parent concerns related to discipline and campus administrative decisions.
• Conduct thorough, impartial investigations.
• Develop and present training to campus administrators regarding student discipline and Texas Education Code Chapter 37.

Student Attendance

• Work with campus administrators to recognize attendance trends and concerns.
• Ensure timely notification to parents regarding concerns with student attendance.
• Support campus administrators and parents in following truancy laws.
• Oversight of Truancy & Dropout Prevention
• Develop and implement district-wide truancy prevention and intervention strategies.
• Work with Enrollment, Truancy, and Dropout Coordinator, to reduce chronic absenteeism.
• Ensure compliance with Texas Compulsory Attendance Laws and facilitate court
• referrals when necessary.
• Collaborate with families, community partners, and social services to provide support for at-risk students.
• Monitor dropout trends and implement retention strategies to improve graduation rates.

Grade Reporting & Data Accuracy

• Oversee the district-wide grade reporting process, ensuring accuracy, consistency, and compliance with grading practices.
• Collaborate with campus registrars, PEIMS staff, and the District Data Clerk to ensure timely and accurate submission of student grades.
• Ensure grading policies align with district guidelines, state mandates, and TEA requirements.
• Supervise the management of progress reports, report cards, GPA calculations, and class rankings.
• Address and resolve grade discrepancies, including missing or incorrect grades, grade changes, and incomplete records.
• Ensure accurate submission of course credits, transcripts, and graduation records.
• Provide training and guidance for teachers, counselors, and administrators on grade entry, reporting deadlines, and state reporting requirements.

• Management Information Systems
• Knowledge of PEIMS (Public Education Information Management System) and Management Information Systems (MIS).
• Strong understanding of student data reporting requirements and state compliance standards.
• Ability to analyze, interpret, and ensure accuracy of student information and attendance data.
• Proficiency in data systems management, including Skyward Student or similar student information systems.
• Excellent organizational, problem-solving, and communication skills.
• Ability to train and support staff in accurate data entry, reporting, and compliance processes.
• Strong attention to detail and commitment to data integrity and confidentiality.

District Safety & Security Committee Member

• Actively participate in the District Safety & Security Committee, collaborating with
• district leadership, law enforcement, and emergency response personnel.
• Provide data analysis on student incidents, discipline trends, and truancy to enhance school safety initiatives.
• Contribute to the development of district-wide emergency response plans, threat assessments, and safety policies.
• Ensure campus leaders and staff receive proper training on school safety, crisis response, and student discipline procedures.
• Oversee campus visitor management regulations.

Personnel Management

• Select, train, evaluate, and supervise staff and make recommendations relative to assignment, retention, discipline, and dismissal.

Administration

• Compile, maintain, and file all physical and computerized reports, records, and other documents required, including auditable accounting records.
• Follow district safety protocols and emergency procedures.

Supervisory Responsibilities:

Supervise, evaluate, and recommend the hiring and firing of PEIMS Coordinator, Enrollment, Truancy, and Dropout Coordinator, District Data Clerk, Records Management Specialist, District Attendance Advocates, and assigned staff*

Mental Demands/Physical Demands/Environmental Factors: 

Tools/Equipment Used: Standard office equipment including personal computer and peripherals

Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, twisting

Motion: Repetitive hand motions, frequent keyboarding and use of mouse

Lifting: Occasional light lifting and carrying (under 15 pounds)

Environment: Occasional districtwide and statewide travel

Mental Demands: Work with frequent interruptions; maintain emotional control under stress

*To meet the executive exemption test, the primary duty must be management and the employee must supervise at least two full-time employees.

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.