Patient Access Resource Coordinator bei Phelps Health

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.

No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.

General Summary

• The Care Management Coordinator is the point of triage for the care management department. The coordinator triages information regarding patient discharge planning needs to the correct owner, assists in completing those tasks assigned to the role, becomes a liaison between the care coordination teams at Phelps Health, and assists in other clinical duties related to the care management/denial prevention team.

Essential Duties and Responsibilities

• Serves as Point of contact for Nursing and Care Managers for DC needs: assisting in visiting patients to check on discharge needs; assisting with referral calls for pre & post hospital care; assisting with communicating discharge-planning information to Third Party Payors and other care providers; assisting with obtaining Home Heath DME request copies of orders upon request; triaging ASU and other non-acute care areas with follow up needs for DC planning; and assisting with transportation needs for patients and complies cost analysis of these services.
• Triage hospitalist calls for clarification from pharmacies or other providers needing additional information.
• Keeps track of Care Manager assignments.
• Assists DPR staff with faxing and printing as needed.
• Checks benefits for post-acute and other hospital transfers.
• Works under pressure and pays close attention to detail.
• Communicates clearly and effectively with a wide variety of individuals.
• Utilizes resources in community to assist in meeting the needs of patients.

Education

• Graduate of an approved practical nursing program or higher, social work program or an equivalent combination of education and experience.

Work Experience

• At least two (2) years clinical experience in nursing, Utilization Management, Social Services, and/or Quality Management preferred.

Certification/License

• BLS through American Heart Association required.

Mental/Physical Requirements

• Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

Working Conditions

• Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.

At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself! Apply now to join us on our mission in health care.