Service Manager bei Great Western Trailer

Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Tulsa, OK facility. If you’re a hands-on leader with a strong background in trailer service operations and a passion for team development, we want to hear from you! 

Be a part of our team – Apply now! 

What’s in it for you? 

• Weekly Paychecks – Get paid on time, every time.
• Weekday Schedule – Monday-Friday, 8:00 AM – 4:30 PM (No weekends!).
• Comprehensive Benefits Package – Health, dental, vision, and life insurance.
• 401K, Flexible Spending & Health Savings Account options.
• Paid Time Off & Sick Leave – Enjoy work-life balance.
• Employee Perks – Discounts, Employee Assistance Program, and a $400 Benefit Card.

Who We’re Looking For 

GWT is looking for experienced leaders who are: 

• Strong Leaders – Able to motivate and develop teams while driving performance.
• Problem Solvers – Quick thinkers who can troubleshoot and resolve operational challenges.
• Organized & Detail-Oriented – Skilled at managing multiple priorities efficiently.
• Customer-Focused – Committed to building strong relationships and delivering high-quality service.
• Effective Communicators – Clear and professional with customers, employees, and vendors.
• Goal-Oriented – Focused on achieving service goals and growing the department.

Service Manager Responsibilities 

Budget & Planning 

• Develop and manage the annual service budget.
• Monitor daily progress and monthly performance.
• Create and execute annual plans for service growth.

Staff Management 

• Oversee recruitment, hiring, training, and development of service personnel.
• Conduct weekly team meetings to align priorities and improve efficiency.

Service Operations 

• Maintain a priority-based schedule for all service work.
• Allocate jobs based on technician skills and workload.
• Ensure work orders are complete and accurate before billing.
• Use reports to monitor and improve performance.

Technical Expertise 

• Oversee trailer repair, maintenance, electrical systems, and welding practices.
• Manage manufacturer warranty programs.
• Develop and maintain a local safety program.

Customer Relations 

• Visit customers to assess service needs and ensure satisfaction.

Shop & Equipment Management 

• Ensure availability and maintenance of shop tools and service equipment.
• Develop service and maintenance plans for vehicles and equipment.

Required Qualifications 

• Minimum 4 years of experience as a service manager.
• Proven ability to grow a service department.
• Strong leadership and communication skills.
• Proficient in reading and creating reports, invoices, and office documents.
• Comfortable using computer systems.
• Bilingual (Spanish) is a plus.
• Must be able to read and write in English.
• High school diploma or GED.

Physical Demands 

• Ability to climb around, on, and under trailers.
• Frequent standing, walking, reaching, stooping, kneeling, and crawling.
• Regular sitting and frequent talking or hearing.
• Use of hands and arms for handling tools and equipment.
• Ability to lift and move up to 70 lbs.

• Vision requirements include close, distance, and color vision, and the ability to adjust focus.
• Operate equipment such as phones, computers, forklifts, yard goats, hand tools, welding equipment, and refrigerated trailers.

Work Environment 

• Operates in a shop environment.
• Routine use of standard office equipment.
• Involves shipping and receiving responsibilities.
• Forklift training and certification provided.

About Great Western Trailer 

Great Western Trailer (GWT) is a dynamic Semi-Trailer Sales, Leasing, Rental, and Service company in significant growth mode. With 10 locations across 8 states, we are expanding within our current footprint and into new markets. We proudly serve communities in Fontana, CA; Albuquerque, NM; Phoenix, AZ; Grants Pass, OR; Dallas, TX; Houston, TX; Dearborn, MI; Salt Lake City, UT; Oklahoma City, OK; and Tulsa, OK. 

Apply Today! 

If you're ready to lead a high-performing service team and grow your career with a company that values your leadership, apply now and join Great Western Trailer in Tulsa, OK! 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.