QA/QI/Compliance Manager bei PREMIER AMBULANCE

QA/QI/Compliance Manager

Summary 
Works on projects ranging from objective reviews and system design/development to detailed operational and financial reviews, as well as strategic planning. Also designs collects and prepares quality assurance data for interpretation to ensure optimal system performance and quality care to patients by performing the following duties

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Lead patient care reporting training programs.
• Cooperates with department heads to resolve ePCR QA problems and facilitates processes that meet their needs. 
• Participates in Quality Improvement activities including audits, peer review and data collection activities.
• Reviews quality assurance standards, studies existing policies and procedures, and interviews specific individuals to evaluate the effectiveness of the ePCR quality improvement program. 
• Contributes to the development and revision of quality assurance policies and procedures. 
• Reviews and evaluates patient care records daily. 
• Selects specific topics for review such as problem procedures, high volume cases, high­ risk cases, or other factors. 
• Compiles statistical data and summarizes quality assurance finding

Supervisory Responsibilities 
This job has no supervisory responsibilities.

Qualifications

Competencies 
To perform the job successfully, an individual should demonstrate the following competencies: 

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. 

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. 

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs. 

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics. 

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; selects and uses appropriate communication methods. 

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works actively to resolve conflicts. 

Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs. 

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. 

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. 

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. 

Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. 

Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development. 

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. 

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. 

Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. 

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. 

Impact & Influence - Pursues and wins support for ideas; displays ability to influence key decision-makers; uses authority appropriately to accomplish goals; addresses divergent opinions. 

Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment­ free environment; builds a diverse workforce. 

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. 

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. 

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. 

Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; recognizes and acts on opportunities; takes calculated risks to accomplish goals. 

Personal Appearance - Dresses appropriately for position; keeps self well groomed. 

Attendance/Punctuality - Ensures work responsibilities are covered when absent. 

Dependability - Keeps commitments. 

Innovation - Displays originality and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention. 

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions. 

Planning/Organizing - Plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. 

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance. 

Quantity - Strives to increase productivity. 

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials. 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience - Bachelor’s Degree or equivalent from four-year College or University; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.

Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills - Ability to add, subtract, multiply, and divide in units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills - To perform this job successfully, an individual should have knowledge of eCore-ePro systems; Internet software; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations

Certified Ambulance Documentation Specialist (preferred)

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.