Case Manager - Youth Crisis bei Seneca Health Services

Seneca Health Services is a Certified Community Behavioral Health Center in wild, wonderful West Virginia. We provide responsible, accessible, and progressive behavioral health services. We have a wide range of professionals who are passionate about helping our clients through substance use or mental health treatment. With four outpatient clinics and two intensive treatment locations in Greenbrier, Nicholas, Pocahontas and Webster Counties, we serve a wide population. Our services include Crisis Services, Substance Use Disorder Assistance, Mental Health Services, and Intellectual Disabilities Support.

We are committed to supporting the well-being of our team members by offering comprehensive and innovative compensation and benefits package that prioritizes work-life balance. Some of our offerings include flexible schedules, remote work options (when possible), retirement, generous paid time off, lifestyle spending account, professional development, tuition assistance and loan repayment – all designed to promote both physical and mental health. We believe that a healthy, happy workforce is key to success, and we strive to create a supportive environment that allows our staff to thrive both professionally and personally.

Youth Crisis Case Managers provide intensive crisis services for individuals who are identified as high risk by school or law enforcement personnel. The goal is to reduce risk of suicide, substance use, or other maladaptive behavior. 

QUALIFICATION REQUIREMENTS:

Bachelor’s Degree in a Human Service field required. WV Social Work License preferred. Experience in behavioral health and/or substance use disorders preferred.  

Valid driver’s license and vehicle required.  

Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES and a drug screen.  

Demonstrated knowledge of basic computer skills required. 

PURPOSE:

Provide case management and crisis services for individuals identified as high risk by treatment provider, school or law enforcement personnel, with the goal to reduce risk of suicide, substance use or other maladaptive behavior. Administer behavioral health evaluations, develop and implement individualized treatment plans, provide targeted case management to assure individuals have access to needed services and resources. Provide supportive behavioral health counseling. Essential functions may vary depending on the program/area of assignment.

ESSENTIAL FUNCTIONS:

2. Conduct timely crisis follow-ups for students involved with the legal system, assessing individual and family treatment needs and facilitating appropriate referrals.
3. Deliver presentations to students through classrooms or student clubs and provide trauma-informed training to school personnel.
4. Perform comprehensive initial and reassessment evaluations to determine individual strengths, needs, functional levels, and mental health status.
5. Develop, implement, and regularly review individualized treatment plans using a person-centered approach, ensuring services align with assessed needs and life goals.
6. Facilitate linkage and referrals to internal and external services, supports, and resources, and coordinate warm hand-offs to ensure continuity of care.
7. Provide supportive behavioral health counseling to assist clients in achieving treatment goals and managing daily challenges.
8. Advocate for clients to ensure access to integrated, flexible, and appropriate services, and maintain regular follow-up to monitor progress and adjust treatment strategies as needed.
9. Ensure crisis response planning is in place and assist clients in accessing emergency support services when necessary.
10. Serve as a liaison between law enforcement and behavioral health services to divert individuals with low-level, non-violent offenses to appropriate treatment.
11. Participate in interdisciplinary team meetings, treatment planning, physician rounds, and discharge coordination, particularly in residential or inpatient settings.
12. Accurately complete referrals and submit required utilization management documentation to ensure service authorization and continuity.
13. Assure quality service for clients by becoming knowledgeable of and adhering to rules, regulations, and legal requirements and by documenting services provided in accordance with established standards.
14. Secure information by adhering to HIPAA and 42 CFR Part 2 regulations and Seneca privacy policies and keeping client information confidential.

15. Represent Seneca in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with Seneca’s Mission and Code of Conduct and Ethical Practices.
16. Other duties as assigned by supervisor.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit; use of arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard.  The employee is occasionally required to stand; walk; reach with hands and arms; climb stairs; balance; bend or crouch; talk and hear; and drive a motor vehicle.   The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by the job include close vision and distance vision.

This job description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned.