Wellhouse Spa Assistant Manager bei BLACKBERRY FARM

Description and Qualifications

The Wellhouse at Blackberry Farm is a world-class facility where guests come for relaxing spa treatments, yoga and fitness classes, wellness retreats, or to relax and enjoy the beautiful view by the outdoor pool. The Spa Assistant Manager assists the Director and Manager of Spa and Wellness in overseeing the successful daily operations of the Wellhouse.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Scheduling of Spa Service Providers and Spa Coordinators

• Respond to time-sensitive guest requests for spa appointments

• Maintain backbar and locker room inventory and place orders as needed

• Oversee all aspects of Providers and Coordinators, including:

  • Maintain proper staffing, including hiring and efficient scheduling of providers and coordinators according to established budget guidelines and demand

  • Onboard and train new provider and coordinator staff according to Wellhouse SOPs

  • Write, implement, and update new provider and coordinator SOPs

  • Ensure accuracy in appointments, scheduling, balancing, and schedules

  • Conduct semi-annual performance reviews in conjunction with the spa manager

  • Ensure all therapist license are current and team is on track to achieve all required CE credits.

  • Ensure all spa team members complete required compliance training annually

• Oversee daily operations and staffing of café

• Oversee daily operations of the pool experience

• Interact with guest to ensure Blackberry standards, assist with guest issues, and write Cat-Cs as needed.

• Work with Facilities team to ensure Wellhouse is clean and ready for guests every day

• Maintain common area guest supplies (locker rooms, fitness, pool, lounge) in conjunction with the spa manager

• Maintain respectful working relationships with other departments

• Work at the desk and the retail area welcoming and interacting with guests and leading by example

• Motivate the team and enforce policies and procedures

• Become familiar with spa services including massages, body treatments, manicures, pedicures, and facials

• Keep the whiteboard in the breakroom updated with left to sell numbers, team members on the best report, best report number, and any upcoming events

• Keep the calendar in the breakroom updated with team member birthdays and groups

• Organize team outings in conjunction with the spa manager

• Manage the best report breakdown by team member

• Submit maintenance or IT work orders as needed

• Conduct weekly housekeeping and maintenance walkthroughs of the spa

• Serve as Manager on Duty

Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position.

Must be able to work well with other Team Members, Managers, and interact with our guests.

Must have the flexibility to work weekends and holidays.

SUPERVISORY RESPONSIBILITIES

• Supervision of Wellhouse Service Providers and Coordinators in conjunction with the Spa Manager

EDUCATION and EXPERIENCE

• Three years of management experience required; spa experience preferred

• High School Diploma or equivalent

LANGUAGE SKILLS

• Must have excellent verbal skills

• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Be able to lift up to 35 lbs.

• Be able to operate a company vehicle or golf cart safely.

• Be able to stand for long periods.

WORK ENVIRONMENT

• 4,200 acres of Blackberry Farm property

• Must be able to work in a calm and quiet spa setting

About Blackberry

Blackberry Farm is a Relais & Châteaux property that has provided world renowned hospitality to family, friends and guests for almost 50 years. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world.

A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability.

From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education.

Blackberry Farm is an Equal Opportunity Employer.