Sales and Events Manager bei Sand Point Country Club Inc

Description

Do you love connecting with people and planning events? Come to work and enjoy the view!

Sand Point Country Club seeks a Sales and Events Manager who is a proactive communicator to spearhead our Food and Beverage Events! The person in this position works to build relationships with members and clients to maximize the Club’s revenue and secure business opportunities by identifying prospects through research and networking.

Competitive Compensation Package includes:

• Pay starts at $75k to $78k per year.
• Club pays 80% of your medical, dental, and vision insurance after 30 days
• Club pays 100% of your life insurance after 30 days
• Access to Club facilities: Golf, Tennis, Swimming, Fitness and Meals.
• 4% Matching 401k after 6 months

Requirements

Job Summary: 

The Sales & Events Manager (SEM) promotes plans and executes all member-related activities and private events. The SEM enhances the member experience through implementation of new and unique events for all ages to enjoy.  The SEM is responsible for promotion and sales of the Club’s facilities for all private events and in doing so also works closely with the Food and Beverage Team to meet and hopefully exceed Catering and Event sales goals.  The SEM spends equal time and emphasis on both member internal events and private events for planning and conceptualizing. The SEM performs several roles and will work alongside managers and line level team members in many departments around the Club, throughout the event planning and execution process, making their communication and diplomacy important requirements for this position. The SEM is also responsible for catering focused training for the Food and Beverage Team.  The SEM must be well organized and detail oriented, be flexible in all aspects of the position, and possess the ability to adapt to change. 

Supervises:  

· Banquet Lead

· Catering Events Team 

Direct Report To: 

· Director of Food & Beverage 

Education, Experience, and Requirements: 

· Bachelor’s degree from four-year college or university; preferred with a business or hospitality management focus. 

· Minimum of three years of club, resort, or hotel experience in a management related capacity with progressive growth and responsibility.   

· Three years of private club management experience preferred. 

· Front of house and sales experience required. 

· Must be available weekends, evenings, and holidays as Club needs dictate. 

· Experience with North Star preferred

Job Knowledge, Core Competencies, and Expectations: 

· Exemplary deliverer of motivation, diplomacy, balance, and tact while earning the respect of the team members as well as the Sand Point Community at large.

· Conducts themselves in a commendable, responsible, and professional manner always and encourages other team members to do the same to reflect the intended image of the Club throughout the Community. 

· Demonstrates effective interpersonal relations skills, strong and proactive communications, and efficient delivery and gathering of information and logical delegation through numerous mediums such as orally, in writing, and electronically to the entire Club Team. 

· The ability to make complex decisions in a dynamic environment in support of the Club’s Mission, Vision, and Values, while also working alongside other team members and honoring and supporting each other’s visions and decisions 

· Think, operate, exemplify, and deliver logically, creatively, strategically, and innovatively while meeting objectives and goals both near-term and long-term while displaying executive aptitude in fiscal, administrative, and operational matters and problem solving.  

· Encourage elevated standards for all facilities, services, and of the entire Club Team to meet expectations or satisfaction and exceedingly where possible. 

· Exhibits excellent efficiency skills both independently and as part of a team to aid in time management skills allowing them to oversee production and work on administrative tasks daily. 

· Be able to solve problem problems, create and maintain timelines and schedules, and be prepared and flexible with the ebbs and flows of any given day. 

Job Duties include, but are not limited to: 

Sales Focused

· Acts as the main contact for all events including member related activities hosted by the Club and/or private events hosted by members and clients.   

· Maintains a 24-hour communication policy for electronic communication i.e., communicating back within 24-hours unless on PTO.

· Responsible for proactively soliciting and managing group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving member/client/guest loyalty by delivering service excellence throughout each member/client/guest experience. Provides service to members/clients in order to increase the account on behalf of the Club.

· Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

· Partners with group/catering counterpart to effectively manage the business opportunity.

· Responds to incoming group/catering opportunities for the Club.

· Identifies, qualifies, and solicits new group/catering business to achieve revenue goals.

· Focuses efforts on group/catering accounts with significant potential sales revenue.

· Develops effective group/catering sales plans and actions.

· Designs, develops, and sells creative catered events.

· Maximizes revenue by upselling packages and creative food and beverage.

· Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

· Closes the best opportunities for Club based on market conditions and individual Club needs.

· Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Composes and negotiates all contracts for Catered Events.

· Handles complex business with significant revenue potential as well as significant member/client expectations.

· Builds and strengthens relationships with existing and new member/clients to enable future bookings. Activities include sales calls and entertainment.

· Develops relationships within community to strengthen and expand member/client base for group/catering sales opportunities.

· Provides excellent member/client service to grow share of the account.

· Executes exemplary member/client service to drive member/client satisfaction and loyalty by assisting the member/client and ensuring their satisfaction before and during their program/event.

· Serves the member/client by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.

· Develop/maintain knowledge of market trends, competition, and member/clients.

· Strong background in selling Catering, Meeting Rooms, Food and Beverage, and Audiovisual.

· Assist with completing any required sales reports.

· Solicitation of new and existing accounts to meet/exceed revenue goals. This involves making cold calls, direct sales calls, sales blitzes, and Club tours. In addition, maintaining good working relationships with existing clients while exploring ways to increase revenue.

· Responsible for internet prospecting. Dedicates time each day to researching the internet for meetings, conferences, events, and sports groups coming to area, uses this information to solicit possible future business. 

· Gives tours of the facilities and discusses booking logistics, room options, and menus with potential clients.

· Works alongside the Director of Club Engagement to implement a marketing plan for all in house member related activities and ensures all marketing tools are updated with correct information including but not limited to website, email blasts, posters, and electronic signage. 

Operations

· Prepares all required paperwork for all events, including but not limited to: 

o BEO’s, Costing Proformas, Directional Signage, Billing, Scheduling, Floor Plans, Linen Ordering, Bar Sheets, Day of Food and Beverage Team Assignments, and Marketing Plan. 

· Composition of BEO’s to include all event details for all departments that may be part of any given event.  It is essential that they convey all the details of each event on the BEO’s to maintain consistency and services with all departments, their focus should be thoroughly organizing events. They will distribute BEO’s every Wednesday and will attend the weekly BEO meeting (a.k.a. Food and Beverage meeting) with the Food and Beverage Leadership in which they review calendar, policies, procedures, future business, and to continually develop quality and image of Catered Events.

· Responsible for and regularly inspects, the appearance of the event space; production of all room layouts and diagrams; and aiding clients in any vendor, entertainment, or decorating needs. 

· Reviews the weekly labor and sales reports ensuring that all sales and event billing has been entered into the Point of Sale each week by Tuesday. 

· Work with other Leadership Team Members and the Food and Beverage Team to plan and execute all member-related Events. 

· Works with the Executive Chef and Director of Food & Beverage to determine pricing, menus, and options for Catered Events to ensure they are current and reflect general member and client interests, and culinary trends.

· Develops and adheres to yearly departmental goals and action plan. 

· Maintains Master Event Calendar.

· Attends Leadership Team Meetings on a bi-weekly basis.

· Attends Food and Beverage Team Meetings on a weekly basis.

· Attends to any projects or requests from the Director of Food & Beverage.  

· Focuses on training the Banquet Captain and Catered Events Team to ensure member and guest satisfaction at all catered events and ensures that the Banquet Captain can work, lead, and close the majority of Catered Events. The Sales & Events Manager is only required work, lead, and close events as designated by the Director of Food & Beverage. 

· Assist Director of Food & Beverage and Assistant Food and Beverage Director in production during member-related events upon request of the Director of Food & Beverage. 

Licenses and Special Requirements 

· Class 12 Liquor License 

· Food Handler’s Permit 

· CPR/First Aid

· ServSafe Manager Training 

Physical Demands and Work Environment 

· Must be able to sit and stand for extended periods of time. 

· Must be able to stoop, kneel and crouch. 

· Push, pull, or lift a minimum of 50 pounds. 

· Continuous repetitive motions and physical actions. 

· Ability to work long hours on a singular day 

· This position requires use of close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

· Able to work in a moderate noise level work environment  

· Ability to communicate with all demographics in the workplace