Systems Administrator bei City of Glendale

About the Department

The City of Glendale’s generous benefits package includes:

Leave Accruals

• Vacation: 17 days annually, up to 24 days annually based on years of service
• Holidays: 11 paid holidays per year
• Sick Leave: 14 days per year

Retirement- Arizona State Retirement System

• Mandatory employee contributions of 12% are matched by the City.

Medical

• Three options administered by Blue Cross Blue Shield Arizona.  The city contributes $2,000 annually to Health Savings Account when high deductible health plan is selected.
• Healthcare Cost Reduction incentives up to $360/year are available to participating employees.
• Comprehensive Employee Wellness Program.

Dental

• Two options administered by Delta Dental

Vision

• Administered by United Healthcare

Life

• City paid life insurance equal to annual salary rounded to nearest thousand.

Under general direction, responsible for leading and participation in installing, configuring, and maintaining servers, storage, and backup infrastructure in support of business processing requirements. Provides work leadership and guidance to System Administrators.

Under general supervision, responsible for installing, configuring, and maintaining server and storage infrastructure in support of business processing requirements. Performs day to day and ongoing system administration activities. Monitors and optimizes systems to ensure optimum performance levels. Maintains compliance with system software licensing.

Position Duties

1. Performs system administration, analysis, and maintenance for all servers, storage, and backup systems.
2. Is responsible for the support and administration of approximately 350 Windows servers.
3. Works with stakeholders to plan, manage, and complete systems related tasks and projects.
4. Assists in developing project schedules, prioritize tasks, and coordinate resources to meet project schedule requirements.
5. Manages and allocate disk space to servers as needed utilizing direct attached storage, SAN Storage or internal storage devices as appropriate.
6. Interfaces with users, consultants, technical teams and vendors for maximum guidance in determining the most appropriate selection of server or storage technologies.
7. Develops, implement and maintain appropriate tape back-up strategies for all city servers.
8. Utilizes tools and scripts to manage systems and/or application processes.
9. Creates and maintain documentation related to system architecture and support processes.
10. Participates in change control process. Complete change requests. Coordinate work with City departments and within IT.
11. Maintains server hardware and storage devices. Keep systems system software and firmware up to date.
12. Provides technical support to other departments as required for server, storage, or backup related objectives.
13. Identifies opportunities for improvement. Examples include but are not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques.
14. Implements and monitors appropriate security measures to safeguard the City's infrastructure from physical harm, viruses, unauthorized users, and potential data loss.
15. Ability to design solutions to meet the City's defined disaster recovery objectives.
16. Maintains a high level of current knowledge regarding systems, technology, and communications.
17. Provides on call support during non-business hours.
18. Performs other related duties as assigned.

Minimum Qualifications

Bachelor's Degree in Computer Science, Information Technology or Engineering and two years experience designing and supporting local and wide area networks server hardware, operating systems and applications. Industry recognized certifications are preferred including, but not limited to, Microsoft MCSA, VMWare VCP-DCV, and Security+.

 Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.  

Knowledge of:

• Installation, configuration, and troubleshooting of Microsoft Windows Server Operating Systems
• Administration of VMWare vSphere 6.x environments
• Familiar with storage concepts and provisioning
• Experience with HPE Nimble Storage preferred
• Backups and data protection
• Experience with VEEAM Backup and Replication preferred
• Disaster recovery concepts and planning
• Systems monitoring solutions
• Data center operations
• Working knowledge of network switching, routing, and firewalls
• Project management concepts and resource planning

Skill in:

• Maintaining optimal performance of servers, disk systems, storage devices

Ability to:

• Ability to work effectively with users, technical personnel and consultants to achieve stated objectives
• Install, configure and support a variety of computer hardware and software including but not limited to server and desktop operating systems / applications and network hardware and software
• Communicate effectively both verbally and in writing
• Establish and maintain effective working relationships
• Continually learn and demonstrate new skills via hands on training, classroom training and self-study learning methods
• Schedule installations and upgrades and maintains them in accordance with IT policies and procedures
• Perform data backups and recoveries according to established procedures Develops documentation to support daily processes and operations related to managed hardware and software

Special Requirements

• Ability to work overtime, shifts, weekends and holidays as required.
• A post-offer physical assessment is required. The City of Glendale will incur the cost of all required testing.

Success Factor Classification Level - Foundational
To view the success factor definitions please click here.   (If needed, click here to download PDF reader).

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Other Qualifications

Office setting. The risks of exposure to electrical hazards can be substantially controlled by following safe handling practices when installing and upgrading equipment. Ability to lift 50 pounds to waist height and install equipment in racks and cabinets.

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