Director of Community Banking Product & Strategy bei OceanFirst Bank
OceanFirst Bank · Toms River, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Toms River
At OceanFirst Bank, each one of our employees plays an important role in delivering value to our customers and executing daily tasks in accordance with our core values. We recognize that our employees are essential to our success, making OceanFirst a great place to work and do business.
Great benefits include: on-site fitness facility at Red Bank and Toms River headquarter offices, employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!
About Your Role
Responsible for developing a strategic, value-driven roadmap that ensures continuous improvement in Consumer and Business Banking products and solutions to deliver optimal services for our to external and internal customers. Facilitates collaboration across the organization, crafting an enterprise strategy that optimizes customer experiences and drives value for the business across onboarding, servicing, engagement and loyalty.
Develops strategies designed to maximize customer usage of the Bank's products and capabilities across channels, and executes on priority initiatives to ensure platforms and applications are competitive and fully utilized.
What You Will Do
1. Lead strategic assessments and gap analysis of products and services to identify areas of opportunity, risk, and failure to serve based upon behavior, performance and usage data, customer insight, industry trends and best practices to produce actionable insight.
2. Perform ongoing customer and employee research, user feedback and channel analytics that translates insights into customer journeys, requirements, and execution roadmaps that will improve the Bank's offerings.
3. Ensures banking products and delivery channels are competitive and staff have the expertise, knowledge resources and training required to communicate confidently and consistently with customers.
4. Lead the Strategy Team in identifying, prioritizing, and building business cases that balance the vision with the technical and budgetary reality and establish KPI's to monitor and assess execution quality and outcomes.
5. Recommend and drive the implementation of new products and services and take ownership of their financial and operational performance outcomes, including overseeing budgetary responsibilities to ensure alignment with the strategic goals of the organization.
6. Collaborate with Chief Community Banking Officer and direct reports to develop and update strategic plans and staffing models to align with the strategic direction of the Bank to ensure customer service excellence, optimal productivity, and compliance with all policies, procedures, and regulations.
7. Collaborate with business and functional leaders and teams to innovate, optimize, and personalize experiences to drive growth, engagement and loyalty, striving for best-in-class solutions that meet emerging regulatory, legal, risk management and operational requirements.
8. Oversee the management of all aspects of a successful business plan, including resource management, operational excellence, managing partnerships, associate development and proficiency, quality control, building and retaining customer relationships and operations.
9. Enhance partnerships with IT, Operations, Customer Care Center, Marketing, Lending and Sales teams to enhance strategic planning and communications.
10. Design and analyzes detailed management reports related to Key Performance Indicators including customer usage, customer adoption rates and performance measurement.
11. Provide guidance, leadership and expertise to staff. Create development opportunities and ensure necessary training and tools are provided. Ensure timely and meaningful performance management is administered to all team members.
12. Delegate and oversee responsibilities that go along with Bank acquisitions/branch sales, system conversions, and preparations for new branch openings.
13. Manage vendor relationships, including the on-boarding and off-boarding of products and services. This includes negotiating contracts, ensuring compliance with service level agreements, and fostering strong partnerships to drive success.
14. Ensure compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
