Vice President, Business Transformation bei Fiserv

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Vice President, Business Transformation

Introduction to Fiserv:

At Fiserv, we are a global leader in providing innovative financial services and technology solutions that empower businesses and consumers to thrive in a rapidly evolving digital landscape. With a commitment to driving excellence and fostering customer success, we deliver end-to-end solutions that transform the way financial services are experienced and delivered.

Overview of Fiserv Merchant Solutions:

Fiserv Merchant Solutions offers comprehensive and cutting-edge payment processing solutions designed to meet the complex needs of our merchant clients. From secure payment processing to seamless integrations, we provide a robust suite of services to help merchants optimize their operations, enhance customer experiences, and drive growth in an increasingly competitive market.

What does a successful Vice President of Business Transformation do?

As Vice President of Business Transformation, you will lead strategic initiatives that shape the future of Fiserv’s Merchant Solutions business. This senior role combines strategic problem-solving with operational execution, driving measurable impact across client experience, revenue growth, and organizational efficiency.

What will you do:

• Transformation Execution: Define and lead the multi-year transformation agenda to strengthen merchant solutions, streamline operations, and accelerate global scalability.  Establish rigorous governance, reporting, and performance metrics to track progress and ensure accountability at all levels.
• Change Management: Drive cultural and organizational change to align teams with new ways of working, ensuring adoption of tools, processes, and behaviors that deliver results.
• Client Experience Innovation: Partner with commercial, product, and technology teams to reimagine and optimize the end-to-end merchant journey, ensuring simplicity, speed, and value creation.
• Stakeholder Engagement: Act as a trusted advisor to senior executives, presenting insights, building consensus, and influencing decision-making at the highest levels.  Oversee cross-functional initiatives (technology, product, operations, risk, compliance, and customer experience) that enable innovation and operational efficiency.
• Leadership & Collaboration: Build and inspire a high-performing transformation team capable of delivering results in a fast-paced, global environment. 

What you will need to have:

• Bachelor’s degree in business, finance, operations, or a related field.
• Master's degree (MBA or equivalent) preferred
• 12+ years of progressive leadership in strategy, operations, consulting, or transformation roles.
• Background in management consulting (e.g., Big 4, top-tier strategy firms) is highly valued.
• Deep understanding of the financial services, fintech, and payments ecosystem.
• Experience working with technology and operations in a global, matrixed environment.
• Proven success in leading complex transformation programs.
• Strong analytical, communication, and leadership skills, and a results-driven approach to problem solving.
• Entrepreneurial mindset with resilience and adaptability.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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