Night Club / Bars Venue Manager bei Jobs at Butlin's | Butlin's Careers

About the Role

Temporary live in accommodation available (3-6 months)

Butlin's doesn't have 'bars' as you may imagine them. We actually have a whole host of late night, high volume venues that offer an incredible experience to our guests, both on our family breaks and on our iconic Big Weekenders.  

The Venue Manager will be responsible for leading all day-to-day operations within their venue. 

 

You will lead your team, focusing on promoting a culture focused on delivering an amazing guest experience alongside driving brand profit and growth. 

 

You will also closely monitor P&L, guest NPS and feedback and fluctuating guest volumes based on break type to ensure the venue and your team are set up for success and we are taking opportunities to improve where we can.  

A personal license is preferred but not essential, but we're looking for someone with bar managerial experience.

 

This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests. 

This role will include late nights and weekends.

- You will be accountable for the day-to-day operation within your venue with full responsibility for the venue, including monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines. 

- You will also monitor P&L and payroll spend and take action when risk arises. 

- Provides accurate rota’s 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system. 

- Monitors NPS and takes action where possible on guest feedback. 

Inspire action and ownership within your team for delivery of the departmental plan by breaking it down into measurable objectives. 

Be a champion of the Butlin’s Values and Leadership Behaviours. 

- Ensure we always have a focus on Right People, Right Place, Right 

- Time in the way we recruit and manage contracts for team. 

- Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams. 

- Monitor team retention, utilising exit interviews as an opportunity to retain or gain feedback, to address opportunities to increase retention scores. 

- Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process. 

We are looking for someone with strong experience in high volume bars or nightclubs.

You should have a strong background of guest or customer experience, and enjoy the buzz of a fast paced and busy environment. 

Whilst our guest experience is at the heart of everything we do, excellent commercial acumen in this role is essential. You should be confident in managing challenging targets and motivating your team to drive add ons and promotions.

You should be a very strong leader with a passion for leading large teams. This includes development, managing performance, coaching and training where required.