EUC Engineer bei A2 Dominion Group

EUC Engineer
Salary: £38,960 - £41,000
Location: Ealing with Hybrid working. However, this role is 5 days per week until full training is completed
Contract: Until August 2026 with a possibility of extension, 35 hours per week

DBS check required: Basic

Role Overview 
We are looking for a EUC Engineer to join our dedicated IT department. The successful candidate will manage tickets and support Windows end user computing infrastructure, dealing with setup, configuration and delivery of the user desktop experience. The role also includes the need to perform office, scheme and data centre visits.

Key responsibilities:

•  Full understanding of Windows 11 environment and dependencies
• Management, build and configuration of Laptops, Mobiles, Tablets any other EUC device
• Resolution of Service Now EUC Incidents, with the ability Triage and resolve incidents escalated from 1st line service desk which may include travel to remote sites, this includes the ability to prioritise to maintain agreed SLA’s
• User Profile Workspace Management, via Ivanti workspace Manager and FS Logix
• Use of system tools (Microsoft Intune, Application Packaging, Ivanti & Active Directory) to support Window 11, Office365 user devices
• Mobile device management using Microsoft Intune
• Maintain Device security to comply with Cyber Essentials Plus certification
• Patch Management at a device, OS and application level
• Provide high quality documentation and hand over documents to other resolver teams
• Ability to communicate to all users within the business using non-technical language

·       More about you

•  Educated to GCSE level or equivalent in Math’s and English (Grades A*- C)
•  Degree or Technical qualification in either Microsoft products or infrastructure
• Extensive knowledge of build process for Dell/Lenovo Laptops, NUC Devices, iPhones and Tablets
• Experience of dealing with customers at all levels
• IT Service Desk experience in a 2nd line role or similar supporting Microsoft Windows and Citrix environment
• Experience in administration of Microsoft Intune, Application Packaging, Ivanti & Active Directory
• Experience of Citrix at an administrative level

About us

We’re a UK housing association committed to a vision – providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.

We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis. 

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

•  25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected]

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

Resourcing Partner - This vacancy is being managed by Ryan Loasby – [email protected]