Fulfillment Specialist bei Red Points

About us: 

Red Points is the most widely used solution to recover digital revenue.

Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs.

With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place!

The main goal of this team is to guarantee high quality in the renewal process, invoicing, and as a consequence a 30 days DSO* automation as much as possible of the actual process.

*DSO= " average number of days taken by a firm to collect payment from their customers after the completion of a sale"

This process will be managed by the Fulfillment Hub, under the Sales Operations organization, industrializing a replicable process.

Our desirable candidate would be somebody, with university credentials, overall in Finance, and Administration. Ideally, at least 2 years experience with Customer contact, participating on the Finance team or Sales team.

The minimum required is to speak fluent English, but any additional language will be considered due to the number of different countrieswe work with.

Our candidate will be somebody who likes to build processes, and not just repetitive tasks, even if sometimes we will need to spend time on more monotonous tasks with the objective to learn how to automate them.

Somebody who likes to collaborate with sales teams, and who would like to develop a career in finance, or sales departments.

Skills to build on this job: 

Hard Skills (to be trained)

• Salesforce

  • Renewal process;

  • Reporting generation

  • Opp creation

  • Price list

• Workday

  • Invoicing process

  • Reporting tool

• Excel

Soft skills

• Accountability: As a team, we need to feel responsible for the Renewal rate, DSO ratio.

• Proactivity: To find solutions with external teams, such as CSM, Finance, or other members of Sales Operation.

• Detailed: We need to be very careful with details, we will be in front of customers.

• Customer-oriented: We as a SaaS company are responsible for Customer satisfaction, and it is very relevant that we give solutions instead of complexity to our customers sometimes having direct contact with them.

What we offer

• A friendly, diverse, and international team
• You’ll have top-notch Private Health Insurance, fully covered by the company.
• 23 working days of holidays per year, plus the local public holidays.
• Indefinite Contract
• Fridays we have reduced working hours. And every weekday during August.
• Tax relief/ ¨Retribución Flexible¨ will also be available for you.
• We offer a discount with the amazing DIR gyms!
• We have a Referral policy with a very sweet Bonus scheme.
• We have a hybrid model, with a flexible start time. 
• At the office, we offer fresh fruit, and a huge variety of different kinds of milk, coffee, thé, and cereals.
• We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new!

We are an equal-opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

If you think this is the right move for you and you match the description, just apply! We'll get in touch with you!