Head of KAM Discount, Drug, eCom, 100% (d/f/m) bei Henkel group

About this Position

The Head of Key Account Management Switzerland is responsible for leading key customer relationships in the retail and e-Commerce sectors, with a focus on strategic planning, negotiation, and business development. The role includes direct management of Otto’s and oversight of a team handling major Swiss accounts in discount, drug and e-commerce.  The role directly reports to the Head of Sales for Switzerland.

 

What you´ll do

• Lead and coach a team of 3 Key Account Managers and 1 Sales Assistant
• Directly manage strategic customers, including annual negotiations and business planning
• Ensure strong customer relationships and business growth across discount-, drugstore-, department store and e-commerce-channels through team leadership and strategic guidance
• Negotiate and approve trade terms, pricing strategies, and promotional activities
• Monitor sales performance, forecast accuracy, and budget compliance across all accounts
• Analyze market trends, customer data, and competitor activity to identify growth opportunities

What makes you a good fit

• Strong leadership and people management skills
• Excellent communication, negotiation, and relationship-building abilities
• Strategic mindset with proven experience in driving growth and managing complex FMCG negotiations
• Data-driven decision-making and strong analytical skills
• Ability to collaborate cross-functionally and influence stakeholders
• Organized, proactive, and resilient under pressure
• Hands-on experience with trade terms and P&L responsibility
• Fluent in German and English (written and spoken)
• Degree in Business, Economics, Marketing, or related field
• Minimum 5 years’ experience in key account management or sales within FMCG

Some perks of joining Henkel

• Further education and training in an international environment
• Smart working with modern & digital workplaces
• International environment & networking culture
• Home office option depending on the scope of duties
• Flexible working hours
• Attractive salary
• Health promotion and fitness cooperation
• Discount portals

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.