Manager, Real Property Operations Support bei None

The Manager, Real Property Operations Support, oversees the delivery of support services such as procurement planning and advice, contract management oversight and reporting, program development planning and management, and business performance and metrics to the Client-Partner’s Real Property Operations Unit in the region. The incumbent collaborates with site managers and regional management to identify and provide resources and solutions to ensure effective and efficient service delivery, in accordance with corporate direction, policies and procedures. The incumbent leads a team of professionals and manages the human resources responsibilities for the team. The incumbent also manages the Client Partner relationship. The incumbent develops creative solutions and ensures the team is focused on collaboration, and quality and timeliness of deliverables.

KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary

• Collaborate with DCC site managers and regional management to identify and provide resources and solutions to ensure the effective delivery of services to the Client-Partner
• Provide billable support to the Client-Partner Real Property Operations Unit on program planning and development in the region, including offering input on DCC services, contracting timelines, industry capabilities and other aspects of program delivery
• Act as the primary contact for, and understand the needs of, the Client-Partner to determine optimum service delivery
• Manage and support the delivery of DCC services to the Client-Partner, including service line and site integration
• Ensure DCC employees understand Client-Partner program requirements and expectations by sharing information and fostering effective communication between the sites, the Client-Partner and the regional office
• Provide technical advice and direction to DCC employees
• Support and promote regional and national objectives, as outlined in the Corporate Plan
• Promote and manage business development opportunities
• Develop and maintain effective relationships within DCC, and with industry, the Client Partner and/or stakeholders
• Ensure quality standards are met, in line with corporate and Client-Partner expectations
• Manage risk
• Perform human resources functions (e.g. coach, supervise, mentor, plan and allocate resources, and manage performance)

Other

• Support the regional service line arrangement, review monthly usage, amend information quarterly and respond to Client-Partner requirements
• Ensure compliance with corporate and industrial security policies and procedures
• Write high-level documents or oversee the writing process, when necessary
• Other duties as assigned

SKILLS 
General and Specific Knowledge

• Best practices, methods, trends and legislation in real property, land use, facility management and maintenance and other related industries
• Best practices and trends in strategic planning, financial management and human resources management
• Project, contract and risk management principles

Formal Education and/or Certification(s) and Experience

• Minimum: university degree in engineering, architecture, environmental studies, business or related field with six years’ relevant experience, or the equivalent
• Preferred: additional training in project management, business administration, human resources and/or leadership

Abilities

• Use applicable computer software and operating systems
• Apply project, contract and risk management techniques
• Demonstrate business acumen, leadership and human resources management skills

DEVELOPMENT AND LEADERSHIP

• Lead and manage direct reports 
• Lead project teams and collaborate with others in the region
• Provide functional direction and advice to other employees and to the Client-Partner

WORKING CONDITIONS

• Typical office environment with occasional travel
• Some work may be located on construction sites; incumbent may occasionally be required to wear basic safety equipment