Help Desk Specialist bei Genequip

OVERVIEW: This person will be primarily responsible for providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates the problem, and determines and implements the solution. This person will also assist Senior Administrators with the maintenance of the company’s servers and networking components as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide technical assistance and support for incoming queries and issues related to computer systems, phone support, software, and hardware via in person, over the phone, or by utilizing a ticketing system to document work orders, close tickets with resolution and prioritize workload
• Create and update training manuals for end users on IT items
• Install, modify, maintain, and repair computer hardware and software on end user’s machines on a regular This includes applying PC images as needed to new machines or rebuilding machines
• Create, set up, and modify user accounts
• Resolve basic technical problems with networking
• Utilize diagnostic programs and run reports to determine malfunctions and resolve problems
• Support all audio and video equipment at all branch locations
• Ability to troubleshoot errors through internet searches using today’s technology
• Suggest IT-related process improvements
• Perform other duties as assigned by the IT Manager

JOB REQUIREMENTS:

• Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative
• Minimum of 2-year degree from a computer tech college or job-related equivalent experience
• Base knowledge of Microsoft Windows Server and Active Directory
• Knowledge of M365 Admin Portal (AAD, Exchange Online, Teams, SharePoint, and OneDrive)
• Basic network understanding including wired and wireless, handheld computing to include smartphones, and tablets (iOS & Android)
• Basic knowledge of networking and VOIP, ticketing systems, and PC imaging
• Must be willing to travel to all US branch locations, if necessary
• Requires a valid driver’s license and the ability to maintain an insurable driving record
• Must have excellent communication skills, ability to communicate effectively both orally and written. Will communicate with all levels of employees in the company
• Must possess strong problem solving and troubleshooting skills
• Must have good organizational skills, be very detail oriented and be able to multi-task
• Must have a positive mental attitude, self-motivated, goal oriented, highly energetic, positive and outgoing

COMPANY BENEFITS: (*certain benefits are adjusted based on position)

• Health
  • FSA
  • HSA w/ Employer Contributions
• Dental
• Vision
• Life / AD&D / Critical Illness
• 401k + Company Match
• PTO Accrual
• Paid Holidays
• Prescription Safety Glass Reimbursement
• Safety Boot and Cold Weather Gear Reimbursement
• Annual Tool Allowance
• Employee Assistance Program
• Uniform/Clothing Allowance
• Employee Events
• Sponsorships
• Additional Job-Related Education and Trainings
• Short/Long Term Disability – Employer Paid

NATURE AND SCOPE OF JOB:

• Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching
• Requires ability to push, lift, pull, and/or carry 10 lbs. or more

The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.

Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.