Homeoffice Central Scheduling Specialist I bei Novant Health

Central Scheduling Specialist I (Fulltime - Remote)
Work Schedule: Monday - Friday | 9:00am -5:30pm

Location: While this role is remote, we prefer candidates who are located in or near the Charlotte or Winston-Salem areas.

Be the Crucial Link Between Providers and Patient Care Coordination.

At Novant Health, our Central Scheduling Specialists are the communication hub for providers and clinical teams—ensuring patients receive timely access to critical outpatient services. 

Why Join Novant Health?

• Meaningful Impact: Facilitate seamless scheduling for vital outpatient procedures, helping patients get the care they need efficiently.

• Collaborative Environment: Engage daily with clinicians and providers, building relationships that support quality care delivery.

• Dynamic Workload: Enjoy variety—handle inbound calls from providers and proactively manage outbound scheduling through work queues.

• Regional Reach: Support multiple hospitals and providers, expanding your healthcare coordination experience.

• Professional Growth: Develop expertise in EPIC scheduling, call center operations, and care coordination across diverse outpatient services.

• Inclusive Culture: Join a team where respect, support, and purpose-driven work define the culture.

What You’ll Do:

• Manage inbound calls from providers and clinical staff regarding patient scheduling needs for infusions and outpatient procedures

• Use EPIC scheduling tools to coordinate appointments efficiently for various Novant hospitals in the Charlotte and Coastal regions

• Proactively work through scheduling queues to make outbound calls and ensure timely patient access to services

• Adapt to variable call volumes, balancing inbound call management with outbound scheduling responsibilities

• Communicate clearly and professionally with providers across local and out-of-state locations to confirm and adjust appointments

• Collaborate closely with clinical teams to resolve scheduling issues and keep patient care on track

What We're Looking For:

• Education: High School Diploma or GED, required.
• Experience: Minimum one year experience in scheduling, patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a medical environment, required.
• Additional Skills (required): Excellent interpersonal and communication skills, experience and competency in customer relation skills in a professional environment. Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team and is self-directed. Good problem solving skills. Basic medical terminology. Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers. Basic knowledge of hospital performed procedures.

Our Commitment To You:

At Novant Health, we are dedicated to creating a workplace where every team member feels valued and empowered. We champion diversity, inclusion, and meaningful work that makes a difference every day. Join us in making healthcare coordination smooth, compassionate, and efficient.