Associate, Customer Order Execution bei Ingredion

About Ingredion:

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

LOCATION: Tulsa, OK

WORKPLACE TYPE: Hybrid

What you will do:

•    Process customer orders for ingredient products, address questions, help resolve issues, and respond to Customer inquiries

•    Ensure the accuracy of order data and act as subject matter expert for the order processing flow

•    Compute mathematical calculations related to order processing, delivery times, and freight as necessary

•    Maintain up to date files according to the standard operating procedure; Ensure copies of orders and return orders are shared with appropriate business partners

•    Ensure all customer complaints are tracked according to department and company procedures

•    Develop and maintain an understanding of Ingredion’s products in your area of responsibility in order to provide valuable information to the customer

•    Seek to proactively identify issues, consider alternative solutions, and take corrective action to resolve

•    Provide support/service to our Customers as well as communicating status to all parties involved

•    Utilize company databases to ensure procedures are followed, provide accurate information, and update documents as necessary

•    Prioritize tasks to complete accurately and in a timely manner

•    Collaborate with and support team members; Participate in group problem solving and team activities

•    Serve as a liaison between external customers and internal functions to ensure customer satisfaction

•    Recommend and implement process improvement

What you will bring:

•         0-3 years’ experience, preferred

•         Bachelor’s Degree, preferred

•         SAP, Salesforce, and EDI experience, preferred

•         Execute on core tasks such as order entry, resolving customer complaints, and problem solving

•         Ability to apply basic knowledge of practices and procedures for one's own position

Why Join Ingredion? 

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Flexible Work Arrangements – We value flexibility to support you both professionally and personally
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel

#LI-BS1

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

Pay Range:

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.