Sales Associate bei Indian Pueblo Cultural Center

Position Summary:

Uses high level customer service and sales techniques to attract, engage, and retain customers in a retail environment that focuses on handcrafted Native American art of both traditional and contemporary mediums.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Develop and maintain retail displays that attract diverse customer base, maintaining product tags, cleanliness, and organization.
• Educate and assist customers with product questions focusing on authenticity
• Provide assistance to customer in viewing/trying on merchandise while making recommendations, and safeguarding products.
• Suggestively recommend additional items/pairings with purchase
• Facilitate customer transaction through point-of-sale system handling cash/credit card as outlined in established policies.
• Identifies each customer type and able to implement customer service skills to give necessary attention to various customer types.
• Obtains customer information for future follow up and/or shipping needs.
• Uses customer services techniques to retain and grow customer base (i.e. collection of information, fulfilling special requests, and post transaction follow-up)
• Advises manager of any ordering needs, special customer requests, and/or trending items in gift shop inventory.
• Works with e-commerce team to close sales, share customer information, and develop VIP clientele, share inventory, and cross-promote merchandise.
• Maintains a good communication with co-workers and maintains a positive and professional work environment.
• Performs other duties as required.

Minimum Qualifications:

High School Diploma or GED plus one year related experience or training in a suggestive selling retail environment focused on customer service. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation. Native American preference will be given.

Knowledge, Abilities, Skills, and Certifications

• Ability to work in a team environment focused on established sales goals.
• Ability to give exceptional customer service with the intent of customer retention.
• Ability to communicate with diverse customer base and answer repetitive questions.
• Knowledgeable of history, various cultures, and art of New Mexico including the role of the 19 Pueblos.
• Ability to learn product information and share knowledge with customers at various levels of detail.
• Working knowledge of cash handling practices including counterfeit detection and counting back change.
• Ability to perform cash register operations including balancing daily cash drawer and reconciling reports.
• Skills in handling fragile merchandise including packing and shipping methods
• Working knowledge of computer operations, including Windows 07 or higher.