- Professional
- Optionales Büro in Little Rock
Job Description
A successful Field Service Technician at Datamax is able to incorporate exceptional customer service, mechanical skill, and basic electronics knowledge to care for Datamax's growing customer base.
Once locally trained, Field Service Technicians spend their days visiting Datamax customer sites to service, repair, and maintain Canon, Lexmark, HP, and/or other office equipment (Multifunctional Copiers, Printers, and Facsimile Equipment). In addition to assisting with the equipment needs of our customers, it is the responsibility of Datamax Field Service Technicians to effectively communicate with customers about technical and non-technical information regarding their equipment.
We arm our Field Service Technicians with the necessary training (certifications), tools, and parts to be successful in the field.
Benefits
We offer a comprehensive benefits package:
- Medical insurance
- Life insurance
- Dental/Vision Coverage
- 401k/profit sharing
(w/ matching) - Long term disability
- Paid time off
- Employee Assistance Program
- Expense reimbursement
Job Requirements - Technical
- Strong electromechanical and mechanical aptitude, basic electronics knowledge, and information technology (IT) networking knowledge is desired
- The ability to quickly and accurately diagnose mechanical, electrical and IT problems
- A+ and/or Network+ Certification and knowledge of information technology networking is a great asset to this position
- Strong computer literacy
- Previous experience and/or Certifications with Canon, Konica Minolta, and/or HP is a plus
Job Requirements - Personal
- Strong interpersonal skills to communicate effectively with customers
- Exceptional customer service skills
- Professional appearance, demeanor and attitude
- Strong organizational and time management skills
- Cost consciousness
- Problem solves in challenging situations to achieve a positive result
- Ability to work under time constraints and in high-pressure situations
- Reliable transportation and a valid driver’s license are required
- Clean driving record
