WORKERS' COMP CALL CENTER REPRESENTATIVE bei None

Essential Job Responsibilities:
• Answers inbound calls in a high volume call center.
• Assists patients, caregivers, and workman’s Comp representatives with various inquiries and
provides general assistance in a timely manner.
• Communicate with Pre-Cert, adjusters and NCM to make sure the patients are scheduled in a
timely manner
• Receives and forwards patient requests to appropriate clinical staff in a timely manner.
• Enters patient information into the electronic health records (EHR) system.
• Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.
• Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business
office protocols, etc.
• Performs other duties as assigned.

Education:
• High School Diploma or equivalent.
• 1 – 2 years' experience in medical office administration highly preferred.

Other Requirements:
• Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a
fast-paced environment with frequent disruptions.
• Must demonstrate ability to analyze data and resolve complex problems.
• Must have the ability to work independently while managing time and workload appropriately.
• Knowledge of medical terminology and procedures, knowledge of health insurance industry
practices and/or medical billing procedures preferred.
• Experience with medical scheduling/billing systems preferred.
• Exceptional customer service, interpersonal skills, and communication skills.
• Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.