Ride Maintenance Technician I - Dollywood Theme Park - Full Time Year Round bei Dollywood

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Ride Maintenance Technician I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Ride Maintenance Technician I checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Ride Maintenance Technician I position is responsible for preventive and corrective maintenance for all designated rides.

The ideal candidate will be able to display Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Responsible for preventive and corrective maintenance for individual or groups of attractions rides and other equipment typically utilized in theme park attractions including but not limited to: troubleshooting and repair of mechanical, systems animation and special effects
• Inspections include testing, verification and/or calibration of applicable mechanical systems
• Respond to downtime, repair and ride recovery issues
• Diagnose system failures and provide immediate correction actions. Research defective mechanically-controlled items/parts and instructional information to complete the repair process when needed
• Troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach
• Assist in assembly and disassembly for annual inspections and ensure verification of quality control/NDT requirements have been met
• Input in log books: completion of inspections, corrective action and/or repairs made, and lists applicable parts used
• Support Ride Maintenance Technician II or III on modifications to ride vehicles or show equipment
• Learn and actively participate in Environmental, Health & Safety responsibilities by following established Dollywood policy, procedures, training and team member involvement activities
• Consistently practice safe work habits including, but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations
• Keep all records up to date and current in an accessible, organized fashion (i.e. logbooks, inspection forms, etc.)
• Ensure that the ride is clean and visually in compliance with manufacturer’s specifications, guest and Dollywood expectations
• Obtain knowledge and understanding of ride parts inventory for assigned area
• Notify the Foreman or Supervisor of any materials necessary to ensure safe, continuous operation
• Clean maintenance shop, stations, equipment, and tools

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High school degree or GED is required
• Experience in the theme park industry is preferred but not required
• Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment
• Working knowledge and experience with dial indicators, inside and outside micrometers and dial calipers is preferred but not required
• Valid driver’s license and proof of auto liability insurance is required for use of company vehicles
• Ability to read/write, comprehend instructions and communicate in English
• Must pass pre-employment drug test and background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to tolerate various temperatures while working indoors and outdoors
• Able to operate/drive a company vehicle with valid driver’s license and insurance
• Able to meet the physical demands of the job
• Must have manual dexterity necessary to complete all job duties
• Ability to sit and/or stand for long/short periods
• Must be clean shaven to be able to use respirator
• Ability to get along with other employees to work out problems and resolve conflicts
• Ability to comprehend instructions and retain information
• Ability to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Ability to tolerate a year-round outdoor environment, with various temperatures
• Ability to perform other duties as assigned
• Ability to analyze and remember information
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.