Head of Strategic Accounts bei Neurotech Pharmaceuticals

Neurotech Pharmaceuticals is an innovative biopharmaceutical company located in Cumberland, RI and Needham, MA, within the realm of Greater Boston’s vast biotechnology landscape. Since our inception more than 20 years ago, we have been developing a proprietary drug delivery platform for treatment of a variety of retinal disorders. Our drug delivery platform - Encapsulated Cell Technology (ECT) - is designed to deliver genetically modified therapeutics to slow the progression of chronic retinal diseases. Our most advanced program is delivering a neurotrophic factor to treat the orphan disease Macular Telangiectasia Type 2 (MacTel). 

 We are seeking a dynamic and visionary Head of Strategic Accounts to lead our growing strategic and site of care team in the Ophthalmology/Retina space. This high-impact leadership role will drive enterprise-wide engagement strategies and foster senior executive partnerships. This leader will be responsible for developing and executing a comprehensive strategic accounts and site of care vision, empowering, recruiting and managing a high-performing team, and ensuring strong cross-functional alignment to achieve business goals. This is a unique opportunity for a healthcare-savvy leader with deep experience in complex customer engagement and a proven ability to build scalable, repeatable strategic account and site of care frameworks.

This position is Field- Based.

Please note, this role is not eligible for agency recruiting support. Additionally, Neurotech does not accept unsolicited résumés or candidate profiles. If a candidate submitted in this manner is hired, no placement fee will be paid.

Key Responsibilities

• Lead, mentor, and develop a national team of Directors of Strategic Accounts (DSA), focused on driving performance, account expansion, and relationship depth. Set clear goals, KPIs, and success metrics for the Strategic Accounts team; foster accountability and professional growth. 
• Build a high-performance culture grounded in customer focus, agility, and collaboration. 
• In a complex selling cycle, own the executive relationships and strategic direction for sites of care and strategic accounts, including PE-backed groups and integrated care organizations. 
• Guide the development and execution of account-specific strategies in alignment with company objectives and customer priorities. 
• Ensure consistent, best-in-class site of care and strategic account management practices across all customer engagements. 
• Collaborate with Commercial Leadership (Sales, Marketing, Market Access, Distribution, and Operations) to ensure account strategies are integrated across business functions. 
• Provide voice-of-customer insights and strategic account feedback to influence corporate strategy, innovation, and service delivery.
• Depending on evolving customer needs, provide cross-functional support for the development of contracting and partnership models.
• Engage directly with C-level executives and decision-makers at sites of care and strategic accounts to strengthen partnerships and unlock new business opportunities.
• Oversee the execution of quarterly business reviews (QBRs), strategic planning sessions, and long-term roadmap development with key accounts.
• Monitor and support long-term growth plans within each site of care and strategic account; ensure retention and satisfaction. 
• Establish reporting frameworks to monitor performance across site of care and strategic accounts portfolio.
• Analyze and interpret data to assess customer health and identify risk or opportunity areas.
• Ensure effective internal communication of account priorities, needs, and results.

Education & Experience:

• Bachelor’s degree in Business, Healthcare Administration, Life Sciences, or related field (MBA or advanced degree preferred).
• Minimum 10 years of progressive leadership experience in commercial healthcare, pharmaceuticals, medical device, or related sectors.
• Deep understanding of the Retina care delivery landscape preferred.
• Strong track record of working with large healthcare organizations, especially PE-backed and multi-site provider groups.

Knowledge, Skills & Abilities:

• Executive presence and ability to influence senior stakeholders internally and externally.
• Strong strategic thinking, financial acumen, and customer-centric mindset.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Excel at both high-level strategy and hands-on execution.
• Proven success in site of care management, strategic account management, national business development, or corporate partnerships.
• Experience leading and scaling high-performing teams across multiple geographies
• Be aligned with company values and committed to enhancing the quality of patient care.

Travel Requirements:

• Approximately 30–50% travel required for customer engagement, team leadership, and cross-functional collaboration.

 Neurotech Pharmaceuticals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.