Student Support Coordinator (San Antonio Metro) bei Webster University

The Coordinator 2-Student Support position serves as a primary point of contact for students at the San Antonio, TX campus to provide guidance and resources that foster student success. The Coordinator is required to perform a variety of complex administrative, academic, student activities programming, and clerical functions in support of the campus and students. The Coordinator is part of the San Antonio campus team and leads efforts to support students by serving as an expert on university and campus policies and procedures. The Coordinator reports to the Campus Director.

The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for student success. This role involves working directly with students, faculty, and staff to enhance the overall student experience at Webster University.

Essential Duties and Responsibilities*

• Serves as first line of contact for all student interactions to provide information, solve problems, or otherwise respond to requests. Handles confidential information. Provides services to students at the counter or via phone, answers questions about student services, gives directions, provides information, cross-trained to assist in other areas as needed
• Performs a wide variety of administrative staff duties related to the coordination and production of student events, programs, publications, special services, and other related functions.
• Assist the campus director with planning and developing student programs, including new student orientations, online learning support and workshops.
• Maintains communication with enrollment management and services departments to assist new students with admissions and/or requirements to enroll.
• Responsible for facilities and office management to include the proper function of all office equipment and rentals, IT operations, and the ordering of office supplies.
• Coordinates and attends on and off-campus events such as new student orientation, graduation, information sessions, college/job fairs, group presentations, and more.
• Assists Director with scheduling, coordinating work, maintaining student records, responding to student complaints, and referring students to appropriate resources/departments/personnel.
• Ensures a high level of student engagement is communicated at all stages to improve student experience
• Provides essential details to university constituents regarding all campus administrative functions as well as basic program and class information
• Prepare and submit reports as necessary to carry out functions of the San Antonio campus including those required to stay within federal and state compliance (to include required VA and DoD reporting for applicable students).
• Serves as VA certifying official for campus as well as Texas region
• Assists with international student document retention and organization

Secondary Duties and Responsibilities*

• Assists campus staff, which supports all students and faculty.
• Acts on behalf of the Campus Director in non-academic areas during an absence.

Requires later working hours typically 10:00-7:00 to accommodate evening classes. Frequent evening and weekend hours required. Position is located at the San Antonio campus and is considered on-site flexible, as part of the university’s remote work policies. Remote hours are at the discretion of the supervisor.

*Any one position may not include all the duties listed, nor do the examples necessarily include all of

the duties performed