Regional Mgr. Partner Operations (Part-Time) bei Concentric Holdings Inc.

Regional Manager, Partner Operations

Location: (Part-Time) Regionally Based (Remote with travel in assigned region) 
Department: Operations / Service Delivery
Reports to: Manager of Partner Operations

Position Summary

The Regional Manager of Partner Operations is responsible for leading the day-to-day execution of Concentric’s service delivery within a defined territory. This role manages and supports a team of Professional Student Advocates (PSAs) to ensure timely, high-quality implementation of home visits and partner services across assigned accounts. As both a coach and a leader, the Regional Manager provides hands-on support, models best practices, and drives team accountability.

This role serves as the front-line operational leader for their region, ensuring that services are delivered with fidelity, staff are well-supported and deployed effectively, and partner expectations are met or exceeded. The ideal candidate is a collaborative leader who thrives in a fast-paced environment, balances strategic oversight with tactical action, and is passionate about driving impact at the community level.

Key Responsibilities

Team Management & Supervision

• Lead, coach, and manage a regional team of PSAs delivering home visit and engagement services across a defined portfolio of contracts.

• Serve as a “player-coach” by modeling best-in-class delivery practices, supporting high-stakes engagements, and stepping in as needed to support service delivery directly.

• Provide routine supervision, coaching, and performance feedback to team members aligned with SOPs and quality standards.

Scheduling, Staffing & Output Tracking

• Manage weekly and monthly service schedules to ensure all contractual commitments are met efficiently and on time.

• Track visit completion, documentation, and PSA activity to monitor productivity and surface operational risks or delays.

• Adjust staffing and schedules in response to service needs, partner requests, or emerging issues.

Quality Assurance & Partner Communication

• Conduct QA reviews including shadow sessions, documentation audits, and performance checks to ensure consistency and fidelity.

• Serve as the regional point of contact for internal teams and escalate partner issues or risks as needed.

• Support onboarding and training for new PSAs in collaboration with Talent and HQ.

Collaboration & Continuous Improvement

• Partner with the national operations team to implement updated SOPs, workflows, and tools.

• Elevate regional trends, challenges, and opportunities to inform organizational improvement.

• Cultivate a team culture grounded in trust, responsiveness, and mission alignment.

Core Competencies

• Team supervision and coaching

• Regional scheduling and resource management

• Service execution and quality assurance

• Partner responsiveness and professionalism

• Real-time problem-solving and adaptability

• Staff development and mentorship

Preferred Qualifications

• 2-4+ years of experience managing frontline or field-based teams (education, health, or social services preferred)

• Experience coordinating services or logistics across multiple sites

• Familiarity with scheduling platforms and service tracking tools

• Strong communication and conflict resolution skills

• Mission-aligned leadership and a passion for supporting students and families

Why Concentric

•  Mission-driven team reshaping student engagement and community impact

• Opportunity to lead transformative work at the intersection of education and equity

• Flexible PTO and generous holidays

• Comprehensive health, dental, vision, and life benefits

• Nationally recognized brand trusted by school systems and community leaders

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Concentric Holdings Inc. is proud to be an Equal Opportunity Employer.  Diversity and Inclusion is an integral part of our organization and reputation. At CES, we do not discriminate and we are committed to recruit, retain, develop and promote regardless of race, religion, color, national origin, sexual orientation, gender, gender identity, disability, age, veteran status and other protected status as required by law.

APPLY TODAY and be part of a team that’s changing lives—one home visit at a time!