Customer Service Representative 1 bei Omnitrans, CA
Omnitrans, CA · San Bernardino, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in San Bernardino
About the Department
Ride OMNITRANS to a satisfying career that lets you make a difference in the San Bernardino Valley. Omnitrans, provider of public mass transit for the San Bernardino Valley in Southern California is seeking a highly skilled professional to join our award-winning team. The ideal Candidate hired will be under direction, informs the public of the Agency's bus routes, schedules, fares and policies. Records compliments and complaints received, participate in outreach events, and perform related duties as required.
Position Duties
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position:
- Provides information regarding the location of bus stop, routes, fares, transfers, and policies.
- Receives, records and compiles compliments and complaints; conducts follow-up as necessary.
- Maintains various types of records; prepares reports involving compilation data.
- Assists in marketing and promotional activities as required, including community outreach events.
- Provides relief to Customer Service Representative 2 as needed.
- Provides service updates to neighboring transit agencies.
- Provides clerical support including filing and data entry.
- Transports/delivers event supplies/outreach materials to designated locations as needed.
- Processes company mail.
- Other duties may be assigned.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Requires high school diploma or equivalent, and one or more years' experience in phone contacts and/or information referral, and cash handling/inventory. Must be familiar with current business operating systems, software, and programs.
Good knowledge of: telephone techniques, customer service, conflict resolution, and public relations skills; basic office procedures and practices; cash handling, sales and inventory procedures; some knowledge of the Agency routes schedules and fares is desirable.
Ability to: communicate effectively in English and Spanish, verbally and in writing in a positive and effective manner with a wide variety of individuals; obtain and share information in various formats, including phone, written, social media and chat; furnish information quickly and accurately; demonstrate patience, courtesy, and excellent interpersonal skills with customers; refer to and quickly use a combination of appropriate maps and schedules to plan transportation routes for callers; identify and communicate geographical information such as streets, intersections, locations, directions and destinations; estimate distances and commute times; maintain detailed records and prepare reports; read and understand policies, procedures and Agency regulations; perform basic arithmetical calculations; establish and maintain effective working relationships; and type at least 20 words per minute is highly desirable; computer data input experience is desirable.
Other Qualifications
Candidates will be screened for relevant qualifying experience that consists of an evaluation of education and experience. The most competitively qualified candidates will be invited to participate in the selection process. The selection process may include a combination of written, performance, and oral examinations. All employment offers are contingent upon successful completion of a pre-employment physical exam, including a drug test, and a criminal background investigation, which will include Live Scan fingerprinting. For further information and to submit an application visit our website at:
Omnitrans is an Equal Employment Opportunity Employer
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