AMBUL CARE ADMSTN CRD 3 CX bei University of California, San Francisco

Under the direction of the Manager of Behavioral Health Services, the Lead applies experienced knowledge of frontline staff practices, which include practice coordinators and patient navigators, to develop processes and improve access efficiency and productivity. Represents team members and partners with leadership in the enhancement of operational workflows. Independently uses and applies knowledge and experience to develop and manage high profile strategic initiatives across general psychiatry, interventional psychiatry, and specialty services. Leads teams and projects using advanced professional concepts and objectives to address and resolve intermediate to complex issues. Works on programs requiring political sensitivity, where analysis of circumstances and information requires an in-depth evaluation of factors. Manage and coordinate special projects/assignments as they arise within the Outpatient Behavioral Health Clinics. Assist in process improvement, which includes the planning, development, implementation, training, and sustainment of a daily engagement system. Keep track of dashboards and metrics.

Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

• Bachelor's degree in related area and / or equivalent experience / training.
• At least 1-2 years of project management and/or or leading a team
• Expert knowledge of the clinical and operational implications of ambulatory care clinic practice management including patient care workflows and processes. Advanced understanding of medical terminology and maintains a broad range of clinical expertise in theory and best practices of clinic practice area.
• Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations to recommend improvements in complex clinic processes.
• Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management. Advanced knowledge of organization's relevant healthcare and clinic operations information technology, including billing systems and medical record documentation. Ability to teach others.
• Advanced interpersonal skills. Skills to work collaboratively; coordinate and integrate with others throughout the organization. Successful experience working with people with a wide range of backgrounds and skills.
• Ability to use discretion and maintain all confidentiality.
• Proven ability in analytical / problem-solving skills.
• Proven ability to multi-task with demanding timeframes. 
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently. 
• Strong written, verbal, and interpersonal communication skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff. 

• Strong skills in short-term planning, analysis, problem-solving, and customer service.
• Thorough knowledge of high reliability organization methods, financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees.
• Lean Certification
• Project Management Professional Certification (PMP)