1st Line Support Partner bei Home Group

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E1st%26nbsp;Line Support Partner%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3ESalary £24,638 per annum plus 34 days leave rising to 39 and instant pay access with Wagestream%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3ETemporary contract (6 months), Full Time (37.5 hpw)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3ENewcastle upon Tyne%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EWe can’t offer a CoS for this role%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3EHome, a place where you belong%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EHelp us keep things running smoothly, and grow your IT career while you do it%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EYou’ll be the first person our colleagues speak to when they need help with tech. Whether it’s a quick fix or something more complex, you’ll be there to listen, solve and support. If you’re looking for a role where you can learn fast, work with great people and build a career in IT, this is the place to start.%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3EWhat you’ll do%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3ELog and manage incidents and service requests from start to finish%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3ESolve technical issues at first contact whenever possible%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EEscalate more complex problems to the right team quickly%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EKeep colleagues updated and close calls with care%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EShare updates on outages and changes across the business%26nbsp;%3Cspan style=%22mso-tab-count:1;%22%3E %26nbsp;%26nbsp;%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3EWhy join us%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EThe Service Desk is where many of our IS colleagues start their journey. You’ll get the support, training and experience to grow your skills and move up. Just like Don, who joined as an apprentice and now works in 2nd Line Support. Be part of one of the UK’s top 10 Great Places to Work!%3C/span%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3EYou have%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EExperience working on a busy IT service desk or similar support role%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EKnowledge of Microsoft systems and multi-channel communication tools%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EAn ITIL v3 Foundation certificate or equivalent experience%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EStrong typing and problem-solving skills%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EA positive, proactive approach to learning and teamwork%3C/span%3E%3Cspan style=%22color:red;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3EStronger together%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EWe do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-theme-font:minor-fareast;%22%3E %3C/span%3E%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.homegroup.org.uk/about-us/working-with-us/careers/equality-diversity-and-inclusion/%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EHome Group a great place to work%3C/span%3E%3C/a%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cu%3E!%3Co:p%3E%3C/o:p%3E%3C/u%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3EThe practical bits%3C/strong%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EYou’ll work Monday to Friday on a set rota, including early and late shifts between 7am and 6pm.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EWe typically work on a hybrid basis with 2 days per week in our One Strawberry Lane office, with the rest from home.%3C/span%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3EWhat’s in it for you?%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E34 days leave, rising to 39 (this includes bank holidays and a “me day”).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EHealth cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EInstant pay access with Stream%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E800+ discounts on shops, holidays, days out, tech and more%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3ECareer path with development and excellent training package.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cstrong%3EFind out more%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EClick APPLY NOW to see our %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://ukshgstoragepr.blob.core.windows.net/jobdescriptions/band1/HOMEJD139%20IS%201st%20Line%20Support%20Partner%20-%20GOO.pdf%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E1st Line Support Partner Job Description%3C/span%3E%3C/a%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Cu%3E,%3C/u%3E %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.homegroup.org.uk/about-us%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3Efind out about %3C/span%3E%3C/a%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3Eus%3Cu%3E,%3C/u%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E for %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.homegroup.org.uk/about-us/working-with-us/careers/how-to-apply/%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3Ehelp to apply%3C/span%3E%3C/a%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E and %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.homegroup.org.uk/about-us/working-with-us/careers/benefits-and-rewards%22%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3Eour benefits%3C/span%3E%3C/a%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E.%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E Roles can close early, so don’t wait.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3EFor reasonable adjustments email %3C/span%3E%3Cspan style=%22color:#00828D;font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%[email protected]%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:12.0pt;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Jetzt bewerben