Bilingual (English/Spanish) Digital Services Representative bei Community Trust Credit Union
Community Trust Credit Union · Gurnee, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Gurnee
Are you looking for an amazing sales and customer service job with daytime hours, paid holidays, and terrific benefits?
Some of our fabulous benefits include paid time off, flexible schedule, health insurance, dental insurance, vision insurance, retirement plan, and tuition reimbursement. To top it off, CTCU is a great place to work!
Join the CTCU team! Community Trust Credit Union (CTCU) is looking for a Bilingual Digital Services Representative to support our Gurnee branch!
The Bilingual Digital Services Representative is responsible for assisting members and potential members with questions related to products and services through various channels such as phone, chat, email, and video chat. Assist in areas related to member service, payments, and digital services. Identify cross-sell opportunities with intention to increase each member's wallet share.The Bilingual Digital Services Representative must be bilingual in Spanish and English.
Basic Expectations for Digital Services Representative:
- Provide members and potential members with informed, prompt, professional and accurate service and support through various channels including phone, e-mail, chat, and video calls.
- Meet and exceed all Credit Union service standards with each member interaction.
- Process member transactions and documents with no errors
- Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
Some of the things we look for in a Bilingual Digital Services Representative are:
- Able to communicate effectively via multiple channels (phone, written via email/chat, and video) in English and Spanish.
- Ability to provide top notch service with every member interaction, including the ability to communicate promotions effectively.
- Previous sales experience and proven success in this environment.
- One to twelve months of similar or related experience.
- A high school education or GED.
- Ability to navigate/operate a PC in a Windows based system with ease.
Compensation & Benefits:
Budgeted starting hourly rate: $20.25/hour.
This role is eligible for the following benefits:
Paid Time Off
- Generous Paid Time Off
- Health Time
- Personal/Birthday Day each year - eligible after first year of employment
- Bereavement Time
Health/Medical - Eligible first of the month following one full month of employment
- Medical insurance with HMO and PPO plans to choose from
- Dental and Vision insurance
- Flexible Spending Account
- Short and long-term disability insurance, life, and AD&D insurance
- Tuition Reimbursement - eligible after one full year of employment
Retirement Savings:
- 401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
- Matching Contributions after 1000 hours of service, 21 years of age, and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.
- Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor, you must be 21 years of age, have 12 months of service, and work at least 1,000 hours during that 12 months. Safe Harbor funds are 100% vested, and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semi-annually.
